Senior IT Support & Escalation Lead — Hybrid/Remote
GovCIO
- Remote job
GovCIO is hiring a Senior IT Support Help Desk Specialist in Alexandria, VA. The role involves leading complex troubleshooting efforts and mentoring junior team members. Ideal candidates will have a Bachelor’s degree in IT and robust experience in Microsoft environments, with a commitment to ITIL practices and must be DoD 8570 compliant. Employee perks include flexible work environments and corporate discounts. #J-18808-Ljbffr GovCIO
$63k - $95k
K&L Gates is seeking a Senior Desktop Support Analyst to provide IT support across multiple offices in Miami. The role includes ownership of escalated tickets, engaging with customers to resolve IT issues, and facilitating new hire orientations. The ideal candidate will...Remote jobSenior$102k - $127k
...like to work in a supportive,... ...'re a seasoned IT support professional... ...locations. In this hybrid role (3 days in... ...office, 2 days remote), you'll report... ...complex issues, escalating to global teams... ...Support: Deliver senior-level, white-glove... ...actions while leading by example....Remote workSeniorCasual workWork at officeLocal area- MRE Consulting is seeking a Technical Support Specialist II in Houston, Texas. You will provide advanced support within a Managed Services environment, serving as the escalation point for Tier 1 technicians and resolving complex technical issues. The ideal candidate has...Senior
- ...IntegraMSP is looking for a Senior Sysadmin who thrives on complex escalations, leads infrastructure projects... ...SMB client base in a hybrid role with regular DFW... ..., ImmyBot). ~ Support networking and security... ...& Perks ~ Hybrid: remote, in-office, and client...Remote workSeniorWork at office
- A tech solutions provider is seeking an IT Escalation Supervisor to lead the IT Services Support Team. Responsible for supervising operations, coaching Level I... ...offers a competitive salary and the flexibility of remote work. The ideal candidate will be self-driven and exceptionally...Remote job
$120k - $130k
...seeking an experienced Application Support Engineer (L3/Lead) in Charlotte, NC. This role... ...full-stack application knowledge. The position offers remote or hybrid flexibility and targets a conversion salary between $120K and $130K. #J-18808-Ljbffr Gravity IT ResourcesRemote jobSenior$85k - $95k
Fusion Health is seeking a Technical Support Manager to lead their Support team. This hybrid position involves overseeing day-to-day operations and ensuring team efficiency while supporting critical software systems in healthcare. The ideal candidate will have over 5 years...- Fusionehr is seeking a Technical Support Manager to lead their Support team in Woodbridge, NJ or Topeka, KS. This is a hybrid, full-time role focusing on enhancing customer software experience through effective team management and support operations. Key responsibilities...Full time
- IntegraMSP is seeking a Senior Sysadmin in Richardson, TX to tackle complex escalations and lead infrastructure projects for a diverse SMB client base. This hybrid role requires expertise in Microsoft... ...escalations, guide junior techs, and support clients in a fast-paced...Senior
- ...seeking a talented candidate to manage core End User Computing (EUC) technologies in New York. This role includes acting as a senior escalation point for complex technical issues and driving improvements across collaboration platforms. Candidates should possess strong experience...Senior
- ...Corporation is hiring a Software Engineer in Fremont, California, to support customer-facing software activities for their Etch and... ...debugging, and customer communication. The position promotes a hybrid work model, allowing flexibility alongside collaboration. #J-18...Remote workSenior
- US staffing Inc is seeking a Salesforce Administrator based in the State of Texas, Austin. This hybrid role requires candidates to manage and support multiple Salesforce orgs and document user needs for system enhancements. With a required 7+ years of Salesforce Administration...Remote jobSeniorWork from home3 days per week
$77.6k - $176k
A leading consulting firm is seeking a qualified candidate to manage technology infrastructure and configuration management functions.... ...CMII certification and Secret clearance. The position offers a hybrid work model and a competitive salary range of $77,600 to $176,00...Remote jobSenior$25 - $27 per hour
A prominent consulting firm is seeking a Senior Technical Support professional for a hybrid position in Wilmington, DE. This is a 6-month contract with potential... ...strong technical support skills, at least 1 year of remote help desk experience, and familiarity with...Remote workSeniorContract work$79k - $93k
HKS, Inc is seeking a Technical Support Lead in Atlanta, GA, responsible for coordinating service responses, evaluating user needs, and providing support for IT-related issues. The ideal candidate will have at least 5 years of experience in a similar role, strong technical...Remote jobSenior- Comfrt in Los Angeles is looking for a Senior IT Support Specialist to enhance IT operations. This role involves managing Microsoft Intune and... ..., overseeing application deployment, and supporting a remote workforce. The ideal candidate has over 5 years of experience...Remote workSenior
- ...the Central UNICOR office in Washington, D.C. This remote/hybrid position involves advanced Service Desk support, including troubleshooting workstation issues and managing... ...ideal candidate must have at least four years of IT Help Desk experience, and have the ability to...Remote jobSeniorWork at office
- ...and real‑time voice translation. As a Senior Premium Support Specialist, you will play a key role... ...ll troubleshoot complex issues, manage escalations with confidence, and work closely with... ...culture of empathy and growth mindset. Hybrid work schedule with flexible hours and...Work from homeFlexible hours
$50k - $55k
WheelHouse IT is looking for a Support Escalation Engineer in Fort Lauderdale, FL. This role requires a minimum of 2 years of MSP experience and involves providing high-quality technical support. Responsibilities include supporting Microsoft technologies, documenting systems...Remote jobSenior- ...Consulting Services, LLC. is looking for skilled Technical Support Engineers in St. Louis, MO. The position involves... ...5, Azure, and overall technical problem-solving. A hybrid work model is available, allowing for both remote and in-office work. #J-18808-Ljbffr GadellNet...Remote workSeniorWork at office
$79k - $93k
HKS, Inc is seeking a qualified technical support lead for our Chicago location. The role involves coordinating service response, managing hardware/software issues, and assisting customers. Candidates should have 5+ years of relevant experience, strong technical skills...Remote jobSenior- A leading staffing organization is seeking an experienced systems administrator familiar with Linux for remote and hybrid tasks. The role involves installing and maintaining Linux operating... ...enhance system performance and support robust IT operations. #J-18808-Ljbffr...Remote jobSenior
- Hirebridge is seeking a highly skilled Senior Desktop Support Technician to provide advanced end-user deskside and remote support in Bethesda, MD. The... ...hardware/software, maintaining IT assets, and supporting collaboration tools. This hybrid position is part of a dynamic...Remote workSenior
- Superior Dental Care, Inc. is looking for a skilled IT Infrastructure Engineer to support their hybrid-remote team in Dublin, OH. This role involves monitoring user experience and maintaining the infrastructure, alongside developing automation tools to enhance efficiency...Remote workSenior
$119k - $179.75k
WORLDPAY, LLC is seeking a Senior Automation Engineer to join our e-commerce DevOps team. This hybrid role requires 3 days a week in either Cincinnati, Atlanta, or Denver or can be fully remote within the Greater Boston Area. You will develop automation solutions using...Remote jobSenior3 days per week$75k - $105k
A leading technology solutions company is seeking a Customer Success Technical Support Engineer. The role involves providing level 2 technical support for industrial solutions... ...ranges from $75,000 to $105,000, with hybrid and remote options available, ensuring a dynamic...Remote jobSenior$45 - $48 per hour
Job Details Desktop Support Sr. Deskside Technician New York,NY Posted:3/30/2026 Job Description... ...through collaboration with regional IT teams as well as local operations. The role... ...technical hands-on support in conjunction with remote support vendors. · Develop detailed...Remote workSeniorFull timeWork at officeLocal areaDay shift- ...Corporation is looking for a Supervisor in Business Development Support to facilitate service scope agreements and prepare client proposals in New York. This role involves supporting senior management, leading projects, and maintaining client databases. Candidates should...Remote jobSenior
- Oliver James Associates Ltd. is hiring a Senior Support Manager based in Zionsville, IN. This hybrid role combines service management expertise with leadership of... ...minimum of 8 years' progressive leadership experience in IT support is required. #J-18808-Ljbffr Oliver James...Senior
- ...skilled and experienced Senior Help Desk Engineer to join our IT support team. This role is... ...Serve as the Tier 2/3 escalation point for complex technical... ...& Room Readiness Lead the imaging, configuration... ...executive meetings, hybrid events, and remote presentations. Create...Remote workFor contractors
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