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Senior IT Support & Escalation Lead — Hybrid/Remote

GovCIO

Alexandria, VA
  • Remote job

GovCIO is hiring a Senior IT Support Help Desk Specialist in Alexandria, VA. The role involves leading complex troubleshooting efforts and mentoring junior team members. Ideal candidates will have a Bachelor’s degree in IT and robust experience in Microsoft environments, with a commitment to ITIL practices and must be DoD 8570 compliant. Employee perks include flexible work environments and corporate discounts. #J-18808-Ljbffr GovCIO

Vacancy posted 2 days ago
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