Senior IT Support & Escalation Lead — Hybrid/Remote
GovCIO
Alexandria, VA
- Remote job
GovCIO is hiring a Senior IT Support Help Desk Specialist in Alexandria, VA. The role involves leading complex troubleshooting efforts and mentoring junior team members. Ideal candidates will have a Bachelor’s degree in IT and robust experience in Microsoft environments, with a commitment to ITIL practices and must be DoD 8570 compliant. Employee perks include flexible work environments and corporate discounts. #J-18808-Ljbffr GovCIO
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Senior IT Support & Escalation Lead — Hybrid/Remote in Alexandria, VA vacancy
- ...+ years in a technical support role in the media and entertainment... ...Establish and refine escalation protocols, workflows,... ...and resolve issues Lead debug sessions on live... ...class health & dental Hybrid work environment; A balance of in-office and remote work to foster...Remote workSeniorWork at officeFlexible hours
- ...Corporation (OCC) in Dallas, Texas, is looking for a Senior Help Desk Associate to provide advanced technical support and resolve complex issues. This role involves... ..., and Microsoft 365. The position offers a hybrid work environment and various employee benefits. #J...Remote jobSenior
$60k - $75k
Parried, a managed IT and cybersecurity company, is looking for a service desk... ...in Austin. The role involves handling escalated tickets, supporting Microsoft 365 environments, and troubleshooting... ...clients. The position offers a hybrid work model with a competitive salary...Remote jobSenior- ...Software Solutions, LLC is seeking a Principal Support Specialist responsible for providing... ...in customer relationship management and escalations, ensuring top-tier service delivery. The... .... This position allows for remote work, presenting an opportunity to join...Remote jobSenior
- A tech solutions provider is seeking an IT Escalation Supervisor to lead the IT Services Support Team. Responsible for supervising operations, coaching Level I... ...offers a competitive salary and the flexibility of remote work. The ideal candidate will be self-driven and exceptionally...Remote work
IronOrbit
Anaheim, CA6 days ago - ...IntegraMSP is looking for a Senior Sysadmin who thrives on complex escalations, leads infrastructure projects... ...SMB client base in a hybrid role with regular DFW... ..., ImmyBot). ~ Support networking and security... ...& Perks ~ Hybrid: remote, in-office, and client...Remote workSeniorWork at office
IntegraMSP
Richardson, TX1 day ago $120k - $130k
...seeking an experienced Application Support Engineer (L3/Lead) in Charlotte, NC. This role... ...full-stack application knowledge. The position offers remote or hybrid flexibility and targets a conversion salary between $120K and $130K. #J-18808-Ljbffr Gravity IT ResourcesRemote jobSenior- ...Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary As a Premium Support Engineer... ...network topology. Lead Monthly and Quarterly... ...unique air‑gapped or hybrid‑SaaS challenges. #... ...years of experience in IT, DevOps, or Software...Remote workSeniorLocal area
Capital One
Boston, MA5 days ago - ...work to streamline IT Support and provide... ...Slipstream's industry-leading solutions free clients... ...are looking for a Senior Desktop Engineer... ...acting as the primary escalation point for junior... ...configuration, hybrid Azure AD join, and... ...Work Location ~ Remote and onsite at the...Remote workSeniorWork at officeLocal areaMonday to FridayFlexible hours
SlipStream I.T. Inc
Blue Bell, PA1 day ago $43.08 - $66.78 per hour
...System Administrator Senior-Hybrid Location US-CA... ...Full-Time Remote No... ...stakeholders. Acts as a lead for the system administrator... ...direction and support in the development... ...vendors. Works with IT, Digital Channels,... .... Serves as an escalation point for LOS...Remote workSeniorFull timeLogix Federal Credit Union
Valencia, CA7 days ago- ...Helpdesk Escalation Manager & IT Support Process Improvement Lead Seeking an experienced Helpdesk Escalation Manager and IT Support Process Improvement Lead... ...improvement methodology training. Familiarity with remote device management tools (SCCM, Intune, JAMF) and...Remote workContract workWork at office
InterSources
New York, NY20 hours ago - IntegraMSP is seeking a Senior Sysadmin in Richardson, TX to tackle complex escalations and lead infrastructure projects for a diverse SMB client base. This hybrid role requires expertise in Microsoft... ...escalations, guide junior techs, and support clients in a fast-paced...Senior
- ...experienced Service Desk Tier 1 Lead in Washington, DC. This role, which... ...to ensuring high-quality support and compliance with service levels... ...leadership skills. This position offers a hybrid work model combining onsite support and remote work, as well as benefits...Remote workSenior
- ...services provider in Glastonbury, CT, seeks a Senior Help Desk Escalation Engineer. This role is responsible for advanced support and design for client infrastructure,... ...environment. The position also offers a flexible hybrid work schedule, medical coverage, and opportunities...SeniorFlexible hours
- Greystar is seeking a Senior Systems Support Analyst responsible for enterprise hardware and software support, and problem resolution. This is a senior-level role that acts as the escalation point for complex incidents and serves as the liaison for audiovisual systems...Remote jobSenior
$136.5k - $187.66k
...LaunchDarkly is seeking a Senior Manager, IT (IT Service Desk Engineering) to lead the systems,... ...internal IT support and endpoint service... ...resolution times, backlog, escalation rates, self-... ...processes for a hybrid workforce. Create... ...across office and remote environments,...Remote workSeniorWork at officeImmediate startRelocationVisa sponsorshipWork visaLaunchDarkly
Oakland, CA20 hours ago- A leading investment management firm in Boston is seeking an Executive... ...Assistant to provide comprehensive support to its Technology organization.... .... This role offers a hybrid work model of four days in the office and one day remote, focusing on collaboration and...Remote workSeniorWork at office
- A leading technology company is seeking a Senior Manager, Premium Support Engineer to act as the primary technical authority for enterprise customers. You will interact... ...of security protocols. This role offers a remote work option and is key to expanding our B2B market...Remote workSenior
Capital One
Atlanta, GA4 days ago - B&W Operating LLC is seeking a Senior Desktop Support Technician in New Albany, Indiana, to deliver outstanding IT support across multiple locations. This position requires... ...and the ability to provide both in-person and remote support while ensuring exceptional customer...Remote jobSenior
- A leading financial services company is seeking a Senior Manager, Premium Support Engineer specializing in high-scale software support for enterprise customers. This remote role demands extensive experience in technical account management, AWS, and security protocols....Remote workSenior
Capital One National Association
Richmond, VA1 day ago - A leading financial services firm seeks a Senior Manager, Premium Support Engineer to be the technical authority for enterprise clients. The role requires 7+ years in technical account management, 5 years of AWS experience, and strong skills in security and programming....Remote workSenior
Capital One
Augusta, ME20 hours ago - A leading financial services company is seeking a Senior Manager, Premium Support Engineer to play a pivotal role in supporting high-priority enterprise customers. This remote position involves driving technical advocacy, managing self-hosted environments, and leading incident...Remote workSenior
Capital One
Helena, MT20 hours ago - A leading healthcare organization located in California... ...to provide senior-level technical leadership... ...with operational and IT teams. The successful... ...candidate will implement and support various clinical... ...goals. The role is hybrid, offering both remote and on-site work...Remote workSenior
$25 - $27 per hour
A prominent consulting firm is seeking a Senior Technical Support professional for a hybrid position in Wilmington, DE. This is a 6-month contract with potential... ...strong technical support skills, at least 1 year of remote help desk experience, and familiarity with...Remote workSeniorContract work- A leading financial services company is seeking a Senior Manager, Premium Support Engineer to act as the primary technical authority for enterprise clients. You will manage... ...for enterprise-level software. This role is remote and offers competitive benefits. #J-18808-...Remote workSenior
Capital One
Maryland4 days ago $79k - $93k
HKS, Inc is seeking a Technical Support Lead in Atlanta, GA, responsible for coordinating service responses, evaluating user needs, and providing support for IT-related issues. The ideal candidate will have at least 5 years of experience in a similar role, strong technical...Remote jobSenior- Comfrt in Los Angeles is looking for a Senior IT Support Specialist to enhance IT operations. This role involves managing Microsoft Intune and... ..., overseeing application deployment, and supporting a remote workforce. The ideal candidate has over 5 years of experience...Remote workSenior
- A leading financial services company is seeking a Senior Manager, Premium Support Engineer to enhance customer success as a technical authority. In this remote role, you will bridge the gap between software engineering and account management, addressing the needs of enterprise...Remote workSenior
Capital One
Ewing, NJ20 hours ago - A leading financial services company is looking for a Senior Manager, Premium Support Engineer. In this remote role, you will serve as the primary technical authority for enterprise customers, ensuring the success of high-scale software operations. You will be responsible...Remote workSenior
Capital One
Dover, DE20 hours ago - A leading financial services provider in the United States is seeking a Senior Manager, Premium Support Engineer (Databolt). This role involves serving as the primary technical authority... ...and operations. This position is remote, offering competitive compensation and benefits...Remote workSenior
Capital One
Tallahassee, FL20 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior IT Support & Escalation Lead — Hybrid/Remote. Be the first to apply!
Related searches
- desktop support team lead Alexandria, VA
- support coordinator Alexandria, VA
- support team lead Alexandria, VA
- family support coordinator Alexandria, VA
- support lead Alexandria, VA
- IT support lead Alexandria, VA
- senior game producer Alexandria, VA
- senior manager clinical operations Alexandria, VA
- senior lead project manager Alexandria, VA
- senior hvac project manager Alexandria, VA