IT Support Team Lead — Remote & Escalations
IronOrbit
- Remote job
A tech solutions provider is seeking an IT Escalation Supervisor to lead the IT Services Support Team. Responsible for supervising operations, coaching Level I/II staff, and ensuring customer satisfaction, this role demands a solid technical background and leadership skills. Candidates should have over 7 years of relevant experience and necessary IT certifications. This position offers a competitive salary and the flexibility of remote work. The ideal candidate will be self-driven and exceptionally detail-oriented. #J-18808-Ljbffr IronOrbit
$80k - $90k
...services company is looking for an IT Support Supervisor to oversee the IT Services Support Team's daily operations. Responsibilities include managing escalations, coaching staff, and ensuring... ...Candidates should have 7+ years of leading IT support, hold several relevant...Remote jobFull time- GovCIO is hiring a Senior IT Support Help Desk Specialist in Alexandria, VA. The role involves leading complex troubleshooting efforts and mentoring junior team members. Ideal candidates will have a Bachelor’s degree in IT and robust experience in Microsoft environments...Remote jobFlexible hours
- ...for their leadership teams. We're dedicated to... ...objectives & make it our business to... ...technology services and support that is looking for... ...Team (Helpdesk) Lead. Key Accountabilities... ...and appropriate escalation. Demonstrate a consistent... ...are required. Remote desktop support...Remote workFull timeWork experience placementWork at officeImmediate start
- Overview Join our team at Cobalt Benefits Group and start an... ...employee benefits solutions. As an IT Support Team Lead, you\'ll play an important... ...and customer interactions. Escalation Management: Handle complex... ...connectivity issues, remote access problems, and other technical...Remote workTemporary workWork at officeFlexible hours
$74k - $96.4k
...Technology Support Coordinator Hunton Andrews Kurth... ...coordinates the provision of IT support services to... ...(workstations, remote access, mobile devices,... ...system issues, respond to escalations, track resolutions, and... ...manner as a member of a team. To perform this job successfully...Remote workContract workInternshipWork at officeLocal area$27.02 - $35.13 per hour
...Technology Support Coordinator Job ID: 3224... ...community-we help build it. We are the largest... ...procedures and manages escalations across teams and vendors. This position... ...: Serves as a lead Tier 3 escalation resource... ..., over the phone, or remote desktop 30% -...Remote workHourly payFull timeTemporary workPart timeWork experience placementSummer workLive outWork at officeWork visaMonday to FridayFlexible hoursShift workWeekend workAfternoon shift- A federal IT services provider is seeking a Tier 2 Support Lead responsible for overseeing Tier 2 technical support operations. The role requires substantial... ...Clearance. Key responsibilities include managing escalated incidents and mentoring support staff. The candidate...
- ...federal services provider in Alexandria, VA, is seeking a Tier 2 Support Lead to oversee technical support operations. The ideal candidate... ...of relevant experience. Responsibilities include managing escalated support activities, ensuring compliance with service levels,...
- MRE Consulting is seeking a Technical Support Specialist II in Houston, Texas. You will provide advanced support within a Managed Services environment, serving as the escalation point for Tier 1 technicians and resolving complex technical issues. The ideal candidate has...
$63k - $95k
K&L Gates is seeking a Senior Desktop Support Analyst to provide IT support across multiple offices in Miami. The role includes ownership of escalated tickets, engaging with customers to resolve IT issues, and facilitating new hire orientations. The ideal candidate will...Remote job- Bizoforce Hiring - Coupa Support Lead (AMS / Production Support) - USA... ...Accelerating Digital Innovation USA remote full_time Posted 4 days ago... ...L3 support operations Act as escalation point for incidents, problems... ...and infrastructure teams for resolution Ensure data integrity...Remote workFull time
- ...Help Desk Engineer to join our IT support team. This role is essential in... ...Serve as the Tier 2/3 escalation point for complex technical... ...Provisioning & Room Readiness Lead the imaging, configuration,... ...meetings, hybrid events, and remote presentations. Create and deliver...Remote workFor contractors
$62k - $83k
Job Title: IT Support Lead Location: Chicago Department: IT FLSA Status: Non‑Exempt... ...Lead will work as part of our support team to provide remote and on‑site support for Olam offices... ...Document IT support policies/procedures/escalations that standardize routine service...Remote workImmediate start- ...Role We are looking for an experienced IT Support Lead to deliver exceptional technical support... ...SaaS applications. Act as the senior escalation point for complex support issues, driving... ..., storage, audits, and logistics for remote and in-office employees. Track and manage...Remote workTemporary workWork at officeLocal areaFlexible hoursShift work
- Dormont Manufacturing Co is seeking a Tier 2 Support Lead to oversee technical support operations in Alexandria, Virginia. The role involves leading the Tier 2 support team, managing escalations efficiently, and ensuring consistent system operations. Ideal candidates must...
$56k - $80k
...application process. Helpdesk Support Lead Full Time Washington,... ...the federal space. TPS teams are bringing automation... ...service requests and IT‑related projects.... ...timely resolution and escalation when necessary. Respond... ...lifecycle management, and remote support tools. Hands‑...Remote workFull timeTemporary workMonday to FridayFlexible hoursShift workRotating shift$68.64k - $74k
...Customer Support Coordinator Location: Irvine, CA, United States... ...post PTO Customer Support Team. As a customer support person... ...company policies and procedures. Remote work may be considered for... ..., including complex customer escalations. Analyze system monitoring...Remote workWork experience placementWork at office$120.96k - $181.44k
...Area of Expertise: IT & Technology Job Requisition... ...includes five leading omnichannel grocery... .... Our associates support the brands with a... ...direction for a team of executive support... ...manager will oversee the escalation point for all... ...management (ServiceNow), remote support tools,...Remote workFull timeWork at office$102k - $127k
...like to work in a supportive, entrepreneurial environment... ...and in our team. Our Values If... ...You're a seasoned IT support professional... ...in office, 2 days remote), you'll report to... ...complex issues, escalating to global teams as... ...your actions while leading by example. Simplicity...Remote workCasual workWork at officeLocal area$40k - $60k
Automattic, through Pressable in San Francisco, seeks a Team Lead for its Technical Support team. This hybrid role focuses on coaching Support Engineers while ensuring outstanding customer satisfaction. The ideal candidate will possess a strong technical background in WordPress...Remote job- ...seeking an Onsite Technical Support Coordinator to provide... ...on hardware, and escalating complex problems as needed... ...Provide remote technical support to study... ...report back to the managing team. Document and track technical... ...in technical support, IT helpdesk, or a related...Remote workPart timeFixed term contractLocal areaImmediate start
- Field Service Support Lead - FW Murphy Production Controls Dover Precision... .... Serve as the technical escalation resource for complex... ...resolution activities both remotely and on-site. Provide day‑to... ...Operations, and Technical Support teams to support issue resolution...Remote workTemporary workFlexible hours
$133.3k - $166.6k
...is seeking an experienced IT Support Services Lead to oversee end‑user support... ...This role leads the support team, drives service excellence,... ...that support both local and remote users. The ideal candidate... ...Provide advanced technical escalation support and maintain technical...Remote workContract workFor contractorsLocal area- ..., is hiring a Field Service Support Lead for our FW Murphy Production... ...Operations, and Technical Support teams to ensure timely issue... ...addition to serving as a technical escalation resource, the role assists... ...resolution activities both remotely and on-site. Provide day‑to...Remote workTemporary workFlexible hours
$100k - $125k
...manufacturing and the supply chain. This role is 100% REMOTE. The selected candidate must have full work... ...We are seeking a highly specialized FTZ Support /Team Lead to serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software. This is a...Remote workFull timeTemporary workLocal areaVisa sponsorship$86.7k - $173.3k
...healthcare, with leading businesses and products... ...This is a remote position (Client onsite... ...Venture Strategic Support Lead serves as the... ..., and effective escalation management. Acting... ...leadership, Abbott service teams, and third-party... ...with laboratory IT teams, middleware...Remote workFull timeLive inShift work- ...Overview The Executive Technology Support Lead delivers high-touch, white-... ...across office, residence, remote, travel, and event environments... ...7+ years of experience in IT support, deskside support, executive... ...of incident management, escalation management, ticket ownership,...Remote workTemporary workWork at officeFlexible hours
- ...the Partnering and Support department. This department... ...& effective use of IT services and... ..., international team of professionals while... ...As Country Support Lead for UK you are... ...of complaints and escalations with regards to workplace... ...Medical benefits Remote/Flexible work Time...Remote workFull timeWork at officeLocal areaFlexible hours
- Accruent in Austin, TX is seeking a Customer Support Manager-Tier 2 to lead a team of technical support engineers. You will be responsible for resolving complex customer issues and ensuring high performance among team members. The ideal candidate will have over 5 years...Remote job
$38.3k - $55.5k
## Finance Support Coordinator - Eberly College of ScienceApplyremote type: Hybridlocations... ...external applicants.### **Approval of remote and hybrid work is not guaranteed... ...contact for financial inquiries from units, escalating and coordinating requests with central finance...Remote workFull timeWork experience placementWork at officeFlexible hours
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