Regional Quality Manager

We are seeking an experienced quality professional to serve as a Regional Quality Manager within RLG's enterprise quality structure. Reporting solid-line to the Regional Director of Operations with a dotted-line to the Senior Manager, Quality Systems, this role is an embedded operational quality partner, not a site auditor or corporate inspector. The Regional Quality Manager works alongside site teams to strengthen quality system execution, build problem-solving capability, develop audit readiness, and transfer knowledge across facilities within the assigned region. This role is the regional extension of the OneRLG Quality Operating Model and a key link between site-level execution and enterprise quality governance. This role is also customer-facing, owning customer quality escalations within the region and serving as the regional lead for customer audit preparation across sites.

• Serve as the embedded quality resource for site teams within the assigned region, providing hands-on coaching and support for QMS execution
• Partner with site quality personnel and plant management to strengthen day-to-day quality system performance
• Support sites in achieving and sustaining compliance with applicable certification standards (ISO 9001, SQF, AIB, IFS PACsecure, ISO 13485, SGP, or others as applicable)
• Assist sites in interpreting and applying enterprise quality standards, policies, and procedures developed by Corporate Quality

• Support site teams in conducting structured root cause analysis for nonconformances, customer complaints, and audit findings
• Coach site personnel through corrective action development, ensuring proposed actions address verified root causes rather than symptoms
• Monitor CAPA effectiveness within the region and escalate systemic or recurring issues to the Senior Manager, Quality Systems
• Participate in regional escalations as a quality resource for complex problem-solving requiring cross-functional coordination
• Own and manage customer quality escalations within the assigned region, acting as a customer-facing point of contact and driving escalated quality issues through to resolution.

• Support sites in maintaining audit readiness for internal, customer, and third-party certification audits
• Assist in conducting or facilitating internal audits within the region as the enterprise audit model matures
• Identify and communicate pre-audit gaps, track readiness actions, and coordinate with site teams to close findings proactively
• Participate in cross-regional audits as directed by the Senior Manager, Quality Systems
• Serve as the regional lead for customer audit preparation, ensuring each site within the region is ready for customer audits, either by leading the audit on RLG's behalf or by ensuring the site Quality Manager is fully prepared to lead it.

• Identify site-level quality personnel development needs and coordinate with Corporate Quality on training and development interventions
• Transfer knowledge and best practices across sites within the region, preventing repeat issues and accelerating local problem-solving capability
• Support new or developing site quality personnel through coaching, shadowing, and structured development activities
• Contribute to the Enterprise Learning System by capturing site-level insights and ensuring learnings are available across the network

• Serve as the primary quality communication link between regional sites and the Corporate Quality function
• Maintain awareness of site quality performance, certification status, open CAPA items, and emerging risk across the regional portfolio
• Provide the Senior Manager, Quality Systems with timely updates on regional quality conditions, escalations, and support needs
• Support regional operations leadership with quality data and insight needed for operational decision-making

• Lead through coaching and partnership, building trust with site teams as a resource, not an authority figure passing judgment.
• Be comfortable operating across multiple sites and stakeholders simultaneously, managing competing priorities without losing follow-through.
• Bring strong root cause analysis instincts and the ability to transfer those skills to others through hands-on coaching.
• Thrive in a field-based, travel-heavy role with a high degree of independence and limited daily supervision.
• Be energized by building capability in others, measuring success by how much stronger sites become, not by how much they depend on regional support.

• 5+ years of quality management experience in manufacturing, with demonstrated ownership of a site-level quality management system
• Working knowledge of ISO 9001:2015 or equivalent; internal auditor experience required
• Practical experience with structured root cause analysis and corrective action methodologies
• Ability to work effectively across multiple sites and stakeholders with limited direct authority
• Strong interpersonal and coaching skills; ability to build trust and influence without positional authority
• Customer-facing communication skills, including the ability to manage customer quality escalations and support or lead customer audits

• Experience with food safety standards (SQF, AIB, IFS PACsecure, HACCP, or equivalent)
• Exposure to label, packaging, or consumer goods manufacturing environments
• Lead auditor certification or equivalent third-party audit preparation experience
• Familiarity with CAPA governance, effectiveness verification, and corrective action tracking systems
• Experience supporting multi-site or multi-standard certification programs