Care Manager

Overview Do you thrive on building meaningful relationships and leading with purpose? Join a team where your experience, compassion, and leadership directly impacts the quality of care we provide to seniors in our community. CNAs Encouraged to Apply! Key Responsibilities Client Services Management Ensure all commitments made to clients are fully met and maintained. Achieve and sustain a 100% fill‑rate through effective scheduling, field resources and office collaboration. Partner with Strategic Scheduling to onboard new clients quickly and efficiently. Conduct regular one‑on‑one meetings to assess caregiver performance and client satisfaction. Ensure 100% execution of client and caregiver introductions with clear communication to office staff and leadership. Maintain strong gross profit margins by accurately entering and monitoring billing and payroll rates. Caregiver Support, Engagement, and Accountability Foster a supportive and nurturing environment for caregivers while maintaining clear accountability standards. Execute annual caregiver reviews to support engagement, development and retention. Effectively match client needs with caregiver availability, skills, experience and overall fit. Manage caregiver turnover by ensuring consistency in schedules, hours and expectations whenever possible. Plan, organize and host caregiver appreciation and engagement activities (e.g., pizza parties, recognition events) to promote morale, connection and team culture. On‑Call Responsibilities Actively participate in the Operations Team’s on‑call phone rotation. Ensure all caregiver call‑offs are filled promptly; may cover shifts personally when necessary. Ensure all introductions and shift coverage changes are communicated clearly and executed effectively. Team Collaboration & Support Coordinate closely with Business Development to ensure smooth transitions from sales to service delivery. Collaborate with the Office Manager regularly on caregiver hiring and onboarding efforts, including reviewing screened applicants, leading in‑person interviews, and aligning on offer details. Work closely with Marketing to collaborate on caregiver and client social media content and provide feedback from the field to refine messaging and campaigns. Qualifications Prior experience in the senior home care industry. Proven experience in client services, care coordination, scheduling or operational management. Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.) is required. Experience with WellSky and Hireology (preferred). Strong organizational and time‑management skills with the ability to balance competing priorities. Excellent communication and relationship‑building skills. Demonstrated ability to manage performance, accountability and operational metrics. Comfort with on‑call responsibilities and occasional non‑traditional work hours. Ability to maintain professionalism, confidentiality and consistency in high‑pressure situations. Benefits Paid Time Off Paid holidays 401(k) company matching Pay On Demand Health Insurance Dental Insurance Vision Insurance Short‑term & Long‑term Disability Life Insurance Professional development and training opportunities Salary range: $48,000 – $55,000 per year We are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin/ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, uniformed services status, or any other characteristic protected by federal, state or local laws. We are a Drug‑Free Workplace and due to the nature of our work, candidates are expected to successfully pass a background check. #J-18808-Ljbffr Senior Helpers of Annapolis