INTERNAL ONLY: Enforcement Case Manager-Team Lead

Enforcement Case Manager Team Lead

The Enforcement Case Manager Team Lead will work on the CSEA's Enforcement Team and assume a leadership role by providing guidance and support to Enforcement Case Managers. The Enforcement Case Manager Team Lead will also serve as a liaison between Enforcement Case Managers and CSEA management. This position will manage a larger caseload, help organize and provide ongoing CSEA employee training, participate in CSEA Management Meetings on a regular basis, and lead the CSEA's Child Support Awareness Month efforts.

45% Early Intervention Responsibilities:

Educate Obligor on child support processes, initiate child support payments, review employment, and initiate seek work opportunities.

Accompany unemployed obligors to resource room and assist with registration and initial orientation.

Manage recently established child support cases in accordance with federal, state, and local laws and procedures.

Review child support orders and track cases to ensure compliance.

Enter case information into computerized tracking system (SETS) and ensure the required forms and notices are generated to customers and employers.

Communicate, both in writing and orally, with customers, employers, and stakeholders on all aspects of child support; including review of orders, enforcement actions, employment options, payment information, and frequent follow-up with non-paying obligors prior to referring for enforcement.

45% Investigations:

Conduct in-house investigations and communicate with clients, attorneys, law enforcement personnel, court officials, other child support professionals to obtain child support orders for clients.

10% Meetings/Other:

Attend workgroup meetings, staff meetings, and trainings.

Testify in court as necessary.

Completion of two years technical training or undergraduate major core coursework in criminology, social work, psychology, or a related field.

Or two years experience in performing child support functions that included conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders.

Or one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in criminal investigations, one course or six months experience in case preparation techniques, one course or six months experience in criminal courts proceedings, one course or six months experience in techniques of writing, and one course in typing, keyboarding, or word processing.