Sales Account Manager

Manager, Sales

The Manager, Sales leads sales operations for a defined territory, customer segment, or product line. The role develops and executes tactical and operational sales plans aligned with enterprise commercial strategy, with accountability for revenue, margin, and customer satisfaction. This position manages sales representatives or account managers and serves as a key advisor to commercial leadership on market dynamics, customer needs, and growth opportunities. The role typically reports to a Sales Director, Regional Sales Leader, or Commercial Leader.

Key Responsibilities

• Sales Strategy Execution & Revenue Performance
• Lead execution of sales strategies to achieve revenue, volume, and margin targets
• Translate commercial objectives into executable sales plans and account strategies
• Drive disciplined pipeline management and forecasting accuracy
• Customer & Account Management
• Oversee management of key customer relationships and account portfolios
• Support negotiation of pricing, contracts, and commercial agreements within guidelines
• Escalate and resolve customer issues impacting satisfaction, retention, or growth
• Market & Business Development
• Identify and pursue growth opportunities within assigned markets or segments
• Monitor market trends, competitive activity, and customer needs
• Support new product launches and commercial initiatives within scope
• Cross-Functional Partnership
• Partner with Marketing, Product Management, Pricing, and Supply Chain to support go-to-market execution
• Align sales activities with supply capabilities, pricing strategies, and promotional plans
• Influence cross-functional alignment on customer and market priorities
• People Leadership & Talent Management
• Manage and develop sales team members through coaching, performance management, and development planning
• Establish territory, account, and coverage plans aligned with growth objectives
• Provide input and authority for hiring, promotion, and reward decisions in alignment with company guidelines
• Sales Process & Performance Management
• Track and analyze key sales KPIs including revenue, margin, pipeline health, and customer performance
• Conduct regular sales reviews and performance coaching sessions
• Implement best practices to improve sales effectiveness and consistency
• Communication & Influence
• Communicate sales priorities, expectations, and results clearly to the sales team and leadership
• Prepare and present sales performance updates, insights, and recommendations
• Influence adoption of disciplined sales processes and customer-focused behaviors

Qualifications

Education & Experience

Bachelor's degree in Business, Marketing, or related field required

Master's degree preferred

Typically 7 or more years of progressive experience in sales or commercial roles

Prior people management or sales leadership experience required

Knowledge, Skills & Abilities

Strong knowledge of sales processes, account management, and customer engagement practices

Experience leading revenue growth and managing customer portfolios

Proven ability to lead teams and deliver results through others

Demonstrated capability to manage moderately complex sales and customer challenges

Strong negotiation, communication, and influencing skills

Analytical mindset with ability to interpret sales data and trends

High level of integrity, accountability, and customer focus