Customer Service Agent

Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele. In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you! Responsibilities Review and moderate user content, ensuring compliance with community guidelines. Provide outstanding customer support through chat, email, and phone to our Dutch -speaking audience. Effectively address and resolve customer inquiries and issues. Work collaboratively with team members to enhance the customer experience. Keep accurate records of moderation activities and customer interactions. Provide feedback on process improvements for content moderation. Stay informed about community guidelines and best practices in content moderation. Fluency in Dutch and strong proficiency in English; additional languages are advantageous. Previous experience in customer service or content moderation is a plus. Excellent attention to detail and strong analytical skills. Outstanding communication and interpersonal skills. Able to multitask effectively in a dynamic working environment. Familiarity with CRM tools and content moderation software is beneficial. Willingness to relocate to Malta and embrace new experiences. An interest in content moderation and online safety is a strong advantage. Career growth opportunities in a renowned iGaming company. International & diverse work environment. Competitive performance bonuses . Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. Yearly salary €26.000 excluding bonuses. Health care benefits and numerous other discounts. Fully paid training by certified instructors. State of the art premises, providing a great working environment with relaxing break areas. Special events as well as community & social responsibility initiatives. Work for a Great Place to Work- Certified Company. Relocation package (reviewed case by case) This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!