Customer Care Representative II

MAJOR FUNCTION Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager's attention when necessary to ensure that proper and satisfactory service is delivered. ESSENTIAL DUTIES AND RESPONSIBILITIES Answering inbound phone calls in a professional and helpful manner. Making outbound phone calls in response to any inquires, questions, or other follow up Confirms account number, part number & descriptions Communication to customer on availability, open orders, and ship dates Confirms pricing & availability Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid) Supports administrative duties on sending and receiving supplier purchase orders Ability to multi-task issuing credits and rebills according to policy and procedure Prioritize projects/responsibilities and other duties as assigned MINIMUM REQUIREMENTS EDUCATION High School diploma or equivalency EXPERIENCE Entry levels to experienced; Desire a minimum of 2 years inbound/outbound call experience in a customer service or manufacturing environment KNOWLEDGE & PERSONAL ATTRIBUTES High level of attention to detail Previous experience as customer service rep, receptionist, call center agent, data entry clerk, or other similar role Ability to plan, organize, and manage multiple tasks Ability to analyze problems and solve work related issues Job involves working in front of computer screen Solid attendance and reliable Accountable, quality driven High level of professionalism and solutions based decisions Team oriented with a solution mentality COMPUTER SKILLS Familiar with MS Word, Excel, Outlook (Microsoft Suite) Let’s create a cleaner future together Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future. Are you ready to make a change for a cleaner future ? About Nilfisk Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact. Benefits Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc. Pay Range $21.15-$26.47 per hour. The estimated range indicates the expected hourly pay for this position. It does not include potential bonus incentives such annual or performance bonus' as well as sales and sales related incentives, or overtime. The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, differentials, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future. Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit ourFAQ for job applicants. Talent Acquisition Process Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website. Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. #J-18808-Ljbffr