Manager - Global IT Service Delivery Operations

Manager – Global IT Service Delivery Operations Job Posting Location: Buena Vista, VA, Dallas, TX, Franklin, WI, Grand Prairie, TX, Grenada, MS, Racine, WI, Rockbridge, VA Posting Start Date: 1/12/26 Req Id: 6102 Required Travel: 0 - 30% Remote, Onsite or Hybrid?: Hybrid For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World™ means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com. Position Description We are seeking an experienced and strategic Manager of Global IT Service Delivery Operations to lead our global end‑user support services. This pivotal role is responsible for the leadership and oversight of our worldwide IT support operations, ensuring the consistent and efficient delivery of services to all business units. The ideal candidate will be a masterful leader with a passion for service excellence, responsible for upholding and improving Service Level Agreement (SLA) performance, and fostering a high‑quality customer experience across our manufacturing and corporate environments. You will be instrumental in developing long‑term operational strategies and working closely with executive leadership to drive new levels of productivity and success that align with our company’s global objectives. Key Responsibilities Leadership & Strategy: Develop and implement a comprehensive service delivery strategy that aligns with our global business goals and the specific needs of a manufacturing environment. Lead, mentor, and develop a global team of IT support professionals, fostering a culture of service excellence, collaboration, and continuous improvement. Service Level Management: Define, monitor, and analyze service delivery metrics and KPIs to ensure performance against Service Level Agreements (SLAs). Drive initiatives to improve service quality, efficiency, and customer satisfaction. Operational Excellence: Maximize the efficiency and productivity of the service delivery function through extensive process analysis and interdepartmental collaboration. Oversee the 24/7 management of IT operations, ensuring stability, reliability, and availability of critical systems. Continuous Improvement: Lead continual service improvement (CSI) initiatives by analyzing performance data, gathering feedback, and identifying opportunities to enhance IT services, processes, and overall efficiency. Financial Management: Develop and manage the departmental budget, ensuring that services are delivered in a cost‑effective manner. Partner with finance and procurement on vendor management and contract negotiations. Stakeholder & Vendor Management: Act as the primary point of contact for business stakeholders regarding service delivery performance. Manage relationships with external vendors and suppliers to ensure they meet their contractual obligations and performance targets. Knowledge Management: Oversee the development and maintenance of a centralized knowledge base to empower users with self‑service options and provide support teams with quick access to resolutions. Manufacturing Environment Support: Ensure that IT service delivery effectively supports the unique operational technology (OT) and systems present in our global manufacturing facilities, including supply chain and warehouse operations. Required Education & Qualifications Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field. An MBA or advanced degree is preferred. A minimum of 10+ years of experience in IT, with at least 5‑7 years in a senior leadership role focused on IT service management or operations in a global, enterprise‑scale environment. Proven ability to operate effectively within an ITIL‑based environment is required. While an ITIL certification is not mandatory, candidates must be able to demonstrate a strong understanding of the associated processes, language, and tools. Proven experience in a manufacturing or industrial company is strongly preferred, with an understanding of the associated operational technologies and plant‑floor systems. Demonstrated success in leading, motivating, and managing large, globally dispersed technical teams. Masterful organizational, communication, and leadership skills are a must. Superior knowledge of multiple operational functions and principles, including finance, customer service, and production management. Experience with modern ITSM platforms (e.g., ServiceNow) is required. Be able to work independently, meet deadlines, and drive for results. Be able to think logically and independently and solve complex problems in their assigned area of responsibility. Be able to apply the Modine Values and support the 80/20 initiatives. Why Choose Modine? Health & Well‑being: Day One Competitive health, dental & vision insurance coverage Employee Assistance Program After 90 days of continuous employment Maternity Leave (12 weeks at 100% pay) 8 weeks of short term disability leave paid at 100% 4 weeks of paid parental leave paid at 100% Paternity Leave (4 weeks at 100% pay) Financial Benefits: 401(k) Retirement plan and company paid match Life Insurance Health Savings Account (HSA) with employer contribution Flexible Spending Accounts (FSA) Short Term Disability (company paid) Long Term Disability Work‑Life Balance: Competitive time‑off policies Tuition Reimbursement To view full benefits information: MyModine Benefits Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. Apply now

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