US Specialty Care Patient Solutions & Engagement Strategy Lead

Overview Patient Solutions is an evolving and highly important area for the success of Pfizer Specialty Care (SC). Due to the complexity of the patient journey in many specialty care therapeutic areas, up to 50% of specialty medications never get dispensed after an HCP writes the script. The role of the Patient Solutions and Engagement (PSE) team is to simplify a patient’s path from diagnosis through treatment by educating patients about disease area & Pfizer medications, partnering to accelerate time to treatment, and championing the voice of the patient. Reporting to the SC PSE Lead, the Patient Solutions Strategy Lead is a specialty‑care enterprise‑focused role responsible for defining and driving the strategic roadmap of SCPSE’s model, positioning Pfizer as a definite leader in specialty patient support over the next two years. Providing subject‑matter expertise and strategies in compliant ways to simplify patient and customer experience in SC while ensuring the nuances of each therapeutic area, the Lead will be a key member of the US SCPSE leadership team. Responsibilities Strategy, Vision & Transformation – Own and advance the strategic roadmap for PSE, translating a SC Patient Solutions vision into phased plans, resource cases, and measurable milestones; partner with PSE LT to define and advance team vision, strategy, and competitive positioning; develop the multi‑year operating model strategy including field force design, territory deployment, NBA integration, and digital‑physical channel orchestration; lead the SC Patient Solutions BAT in partnership with PSE Enablement Lead, ensuring cross‑functional understanding and activation against priority strategies. Competitive Intelligence & External Landscape – Assess the external landscape across patient support, access strategy, and HCP engagement & deliver actionable insights on emerging trends, competitive activity, regulatory developments, and payer dynamics in Rare Disease and I&I. Digital, AI & Technology Strategy – Partner with Enablement, Pfizer Digital and PPS to develop an AI/digital roadmap aligned with operating model roadmap & capabilities such as intelligent case management, predictive modelling, and FRM decision‑support; evaluate and recommend emerging technology platforms, monitoring vendors and solutions with GAV/Digital functional teams. Patient Outcomes, Analytics & Measurement – Own the SCPSE performance framework, ensuring pull‑through & accountability of leading indicators (e.g., time‑to‑therapy, paid fulfillment rate, NTB conversion) and lagging outcomes (e.g., persistence); identify KPI evolution aligned with operating model roadmap & brand strategies. Cross‑functional Leadership & Brand Partnership – Act as a key partner to brand teams for full understanding of brand trends, patient access needs, and SCPSE strategy; drive connectivity across SCPSE and partnering functions to ensure alignment of patient needs across the full journey; partner with Patient Services leaders in the access and reimbursement space; function as a key enabler in building a strong SCPSE enterprise culture partnering with PX, marketing, legal & compliance, and commercial colleagues. Qualifications Strong understanding of US Patient Solutions space – both Access & Reimbursement, Patient Engagement and Advocacy. 12+ years of pharmaceutical industry experience with recent patient support experience and a BA degree. Demonstrated track record of leading transformation agendas in patient support, commercial operations, or market access – with evidence of moving from vision to measurable outcomes. Working knowledge of AI/digital enablement in patient services – e.g., NBA tools, CRM platforms, automated PA workflows. Strategic literacy required; deep technical expertise is not. Experience developing outcomes‑based performance frameworks and presenting them with credibility to senior leadership. Familiarity with the hub services landscape – including insourcing/outsourcing considerations, specialty pharmacy dynamics, and vendor partnership models. Proven record of challenging the status quo in best interest of patients while ensuring 100% compliance. Familiarity with strategic and operating planning processes. Exceptional interpersonal skills and mastery of working in a matrix environment. Experience working cross‑functionally in the patient support space, with demonstrated ability to influence and persuade key stakeholders. Demonstrated strategic mindset with past example(s) of strategy contributions. Must be able to both drive strategy and execute with speed and high quality. Strong learning agility with the ability to understand and adapt to the nuances within Specialty Care, continuously delivering rigorous and tailored solutions. Travel and Work Environment Ability to travel 20%. Location: NY HQ preferred; flexibility for US Pfizer sites & Remote. Salary & Benefits The annual base salary for this position ranges from $214,900.00 to $358,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share‑based long‑term incentive program. Benefits included 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits such as medical, prescription drug, dental and vision coverage. Sunshine Act Disclosure Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer endeavors to make accessible to all users. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review the candidate AI‑use guidelines available on Pfizer Careers. #J-18808-Ljbffr Pfizer