Guest Experience Specialist: Welcome Center

Description Summary At William Chris Vineyards we are all hands-on deck - all the time. The action never stops. Since we are growing fast, we’re looking to add Welcome Center Attendant to the team. This individual is responsible for creating the first and last impression of the William Chris Vineyards experience. Feel confident you can keep your wits about you, and maintain your cool? Understand that your reaction affects many including our guests? Are you able to move fast, work smart, and end the day with pride in how you contribute? Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. · Potential candidates should enjoy interacting with others and have exceptional customer service skills.· Check in guest as they arrive at William Chris Vineyards for their experience.· Exceed customer service expectations in a consistent, timely and thoughtful manner.· Quickly and effectively resolve guest service issues; possess the innate ability to turn guest service problems into opportunities.· Experience coordinating, collaborating, and working effectively with other departments.· Maintains safe and clean Welcome Center, restrooms, and dry goods area by complying with William Chris Vineyards high standards.· Must be able to multitask and maintain a smooth flow at the Welcome Center.· Escort guests to their seats.· Punctuality and professionalism are other key factors for this position. Other duties · Additional duties as assigned Competencies Exceptional communication skills and attention to detail Responds and works well under pressure Works independently with little supervision Creative thinking and always up for a challenge Excellent time management skills Team Player with the ability to coordinate with all levels of the business Flexibility in schedule including weekends and some holidays Maintain a positive attitude and work environment Strong organization, problem-solving analytical skills Ability to lift 50 lbs. Supervisory responsibilities · This position does not have supervisory responsibilities. Work Environment · Must be able to work in an environment that may involve exposure to extreme heat or cold.· Occasional work outside for special events Physical demands · Flexibility to work in multiple locations· Limited breaks· Ability to stand for hours at a time· Ability to lift up to 45 lbs. on regular basis· Ability to negotiate uneven, outdoor surfaces· Ability to work in various weather conditions, including hot and cold weather Travel and remote work · This position requires on-site work on a regular basis· Travel to and from the main worksite (daily commute) is at the expense of the employee and is not considered time worked· Travel between sites during the workday is considered time worked Additional eligibility requirements · None Work authorization · This job is not eligible for visa sponsorship. It is the policy of William Chris Wine Company to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr William Chris Wine Company