Sr. Manager, Associate Relations

Overview WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Sr. Manager, Associate Relations

Looking for a role that offers a wide breadth of involvement? Enjoy consulting with the business to assist in problem solving? Human Resources is looking for someone who is motivated and willing to take on new opportunities. 

The Associate Relations Consultant provides consultation to internal associates on HR policies and may resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems. 

Responsibilities:

● Investigate and resolve manager and associate issues 

● Resolve manager and associate issues by acting as a coach and providing guidance 

● Help people leaders associates, and business leaders reconcile conflicts and disputes 

● Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues 

● Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations ensure legal and regulatory compliance while identifying solutions 

● Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc. 

● Review departmental case data to identify trends and recommend action plans for business units to implement 

● Partner with the line of business HR Business Partners to enhance people leader capabilities 

● Review policies and procedures that support the associate experience 

● Act as role model and champion for Capital One values 

● Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills 

● Knowledge of employment law and employment practices 

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role .

Basic Qualifications:

- Bachelor’s Degree
- At least 5 years of client management experience
- At least 4 years of experience as a Human Resources Business Partner
- English language proficiency

Preferred Qualifications:

- 6 years of Human Resources experience
- Knowledge of employment law and practices
- 6 years of experience working in a team environment and collaborating with multiple stakeholders

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. 

For technical support or questions about Capital One's recruiting process, please send an email to View email address on us.fitly.work

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.