Senior SAP Functional Analyst

Senior SAP Functional AnalystThe Senior SAP Functional Analyst is responsible for supporting, stabilizing, and continuously improving SAP S/4HANA business processes and retail solutions across the enterprise. This role provides functional expertise across core S/4HANA modules and related retail applications, including Finance, Sales, Materials Management, Production Planning, Quality Management, Customer Activity Repository (CAR), and Promotion Management for Retail (PMR). The Senior Analyst partners closely with business stakeholders, IT teams, integration resources, and vendors to resolve production issues, support enhancements, maintain configuration integrity, and ensure solutions are aligned with business priorities, governance standards, and enterprise support processes.Job Responsibilities:Provide day-to-day functional support for SAP S/4HANA core modules and retail solutions, including CAR and PMRAnalyze, troubleshoot, and resolve incidents, service requests, configuration issues, and enhancement requests in partnership with business users, IT teams, and vendorsServe as a functional subject matter expert for assigned business processes, ensuring solutions are stable, scalable, and aligned with approved business requirementsSupport root-cause analysis for recurring or high-impact issues involving functional processes, master data, pricing, promotions, sales audit, POS integrations, reporting, and downstream systemsMaintain configuration discipline by ensuring changes follow established incident, service request, change management, testing, approval, and release governance processesDevelop, review, and maintain functional specifications, configuration documentation, test scenarios, process flows, support procedures, and knowledge articlesCoordinate and support unit testing, system integration testing, regression testing, UAT, business validation, defect triage, and release readiness activitiesPartner with Business Process Owners, Merchandising, Pricing, Finance, Store Operations, IT, integration teams, technical teams, and external partners to align support priorities and deliver effective solutionsSupport data quality and master data alignment across S/4HANA Retail, CAR, PMR, articles, sites, customers, pricing, promotions, and sales audit processesSupport CAR-related processes, including POS Data Transfer and Audit, Data Inbound processing, sales audit reconciliation, article and site mapping, reporting extracts, and HANA-based data model coordinationSupport PMR-related processes, including promotion planning, promotion types, pricing conditions, markdown rules, campaign readiness, POS pricing validation, and issue resolutionCoordinate with technical, Basis, HANA, development, and integration teams to resolve cross-functional issues and support release, patching, upgrade, and stabilization activitiesIdentify support trends, recommend preventive actions, and contribute to process improvements that reduce recurring incidents and improve operational reliabilityWork with development teams to ensure client needs are accounted for in all new development initiativesConsult business analyst and business relationship managers on client feedback and needs to guide planning upgrades and new featuresAnalyze and collaborate on organizational improvements to increase quality and efficiencyDevelop outstanding relationships with clients and external partnersEffectively prioritize and manage multiple tasks at the same timeRequirements / Qualifications:Bachelor's degree in computer information systems or other bachelor's degree with equivalent combination of formal education and related experience8+ years of SAP functional experience, including hands-on configuration, implementation, enhancement, and production support experienceExperience supporting at least two core SAP S/4HANA modules such as FI/CO, SD, and MMDirect SAP S/4HANA implementation or post-go-live production support experience required; SAP Retail experience is strongly preferredExperience supporting CAR and/or PMR processes, including POS data flows, sales audit, pricing, promotions, and retail campaign cyclesStrong understanding of SAP Retail master data, POS Data Transfer and Audit, Data Inbound processing, pricing, promotions, article/site data, and retail integration pointsWorking knowledge of SAP HANA-based reporting, data models, performance considerations, or collaboration with HANA, Basis, and technical teamsExperience writing functional specifications, supporting test cycles, validating defects, and working with developers, testers, business users, and vendors through delivery and stabilizationOperating within formal incident management, service request, change management, release management, and documentation governance processesStrong analytical, problem-solving, communication, stakeholder management, and cross-functional collaboration skills