Associate Analyst / Field Engineer

Job Description

Job Description

About Us:
- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we require an experienced Systems Analyst / Project Engineer.

Title:
- Associate Analyst / Field Engineer

Department:
- Engineering

Reports to:
- Service Desk Manager

Description:
- Looking for energetic, self-motivated individuals interested in being consistently challenged. This position is perfect for engineers seeking exposure to new and exciting technologies. 60% of travel is required to visit client sites in Los Angeles and the surrounding areas.

Overall responsibilities:
- On-site engineering support for client and internal projects
- Desktop support and deployment -- Windows 11, Apple
- Windows Server maintenance and build -- Windows 2022, Active Directory
- Wireless network support and deployment -- Meraki, Cisco, Aruba
- Email account maintenance -- Microsoft Online Services, Google Workspace
- Endpoint Detection and Response -- SentinelOne
- Backup -- Solarwinds MSP Backup, Veeam
- Mobile device support -- Apple, Android
- Documenting SOPs

Key areas of responsibility:
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks.
- Project engineering, including server build, network configuration, and network documentation
- Remote and onsite support of desktop, project, and application-related issues.
- Manage vendor accounts, e.g. Verizon, AT&T, and Hardware vendors.
- Assist the team in projects that include network installs, wireless implementations, and new builds.

Qualifications:
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 4+ years in the Information Technology field.
- Preferably, experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally, as this will be a customer-facing role.

Terms of employment:
- Full and part-time positions available
- **Looking to start ASAP**

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