Field Service Engineer
Catalyst Talent Strategy Consulting
About the job Field Service Engineer
Position Responsibilities
- Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
- Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
- Engage the necessary resources for problem resolution in timely fashion.
- Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
- Support new product introductions and first of kind installations
- Responsible for status reporting to internal/external customer support teams
- Participate as a technical resource and or customer advocate as needed
- Provide technical and support to sales and applications as needed
- Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
- Reports to Director of customer service
- Experience servicing and troubleshooting electrical/electronic equipment
- Min. 3+ years of experience servicing/installing Medical imaging equipment CT & Nuclear preferred
- Basic Skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly.
- Able to work independently
- Approximately 30 possible air travel
- Typical service area within 100 miles of metro region
- Strong sense of customer service with excellent interpersonal skills
Vacancy posted 5 days ago
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