Field Support Engineer

Must Have Technical/Functional Skills Good communication and knowledge on imaging/staging of desktops, laptops and other related devices. Maintain, analyze and troubleshoot software and computer peripherals. Must have reliable transportation and clean driving history. Travel to various sites on demand basis would be required. Ability to set up, configure and add all hardware. Assist client internal IS technicians with large IMACs. Break‑fix and IMAC support, periodic maintenance. Provide technical support to end‑users via telephone and in person. Assist coworkers in the resolution of end‑user’s technical issues. Assist coworkers in the execution of established processes and escalations. Test, image and clean PCs, laptops, monitors, printers and other related hardware. Follow proper manufacturer procedures for ordering parts and returning defective parts. Manage ServiceNow ticket queue constantly throughout the day. Response to end‑user issues via face‑to‑face interaction, telephone or escalated help desk tickets. Diagnose and resolve technical hardware and software issues. Gather information to determine the issue by evaluating and analyzing symptoms. Partner with other departments to provide technical assistance. Knowledge in handling Wi‑Fi and LAN access issues. VPN setup and troubleshooting. Detect network authentication issues. Identify priorities and redirect problems to appropriate resources. Organize ideas and communicate appropriate messages. Stay current with system information, changes and updates. Handling all designated workstation installations and updates. Generic Managerial Skills (If Any) 4+ years of hands‑on technical knowledge of laptop and desktop design and software installation. Familiar with standard concepts, practices and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals. Possess 2 to 3 years’ experience in a break/fix environment. Able to lift heavy equipment (PCs, monitors, printers). Strong verbal and written communication skills. A certain degree of creativity and latitude is required. Experience in supporting mobile devices (Apple iOS, Android, iPhone, iPad). Experience with Windows 7‑10 OS, Microsoft Office, Internet browsers and email clients. Printer/copier experience preferred. Working knowledge of systems hardware, printers, scanners and other peripheral devices. Strong communication and customer service skills with users to interpret and address their needs efficiently and professionally. Experience providing IT technical support to senior leaders of an organization. Ability to visualize and troubleshoot complex issues remotely. Highly developed analytical troubleshooting skills. Able to multi‑task, work independently with minimal supervision as well as within a team environment. Ability to obtain and maintain manufacturer warranty repair certifications (EX, HP, DELL, LENOVO, APPLE). Salary Range $60,000 - $70,000 a year TCS Employee Benefits Summary Discretionary annual incentive. Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans. Family support: maternal & parental leaves. Insurance options: auto & home insurance, identity theft protection. Convenience & professional growth: commuter benefits & certification & training reimbursement. Time off: vacation, time off, sick leave & holidays. Legal & financial assistance: legal assistance, 401k plan, performance bonus, college fund, student loan refinancing. #J-18808-Ljbffr