Customer Service Representative

DAILY DUTIES

Become knowledgeable of the company products and understand each customers need to

provide real, effective solutions and deliver exceptional customer service.

Operate our computer-based systems to enter order entries quickly and accurately.

Navigate 3 rd party, vendor, customer portals and databases.

Respond to high-volume emails accurately and professionally

Collaborate with Purchasing, Accounting, returns and warehouse staff.

Work closely with vendor partners to resolve order and product issues.

Solve customer problems and find the best possible solutions.

Communicate professionally on the telephones with many customers and sales

representatives.

Maintain customer relations through timely services.

Assist Incentives Sales Team with various account management activities.

QUALIFICATIONS:

Proficient in Microsoft Office Products

1+ years experience in Customer Service

Knowledgeable with composing emails to customers professionally

Self-starter

Able to multi-task

Organized with attention to detail

Able to handle deadlines in a timely manner

Ability to work within a team

Demonstrates the ability to take initiative and problem solve

Reliable attendance and work history

Effective verbal and written communication skills

Ability to prioritize and manage multiple assignments