Resident Manager

Resident Manager

Classification: Represented by SHRA Employee Association SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

Some of these benefits include:

• Alternate 9/80 Work Schedule: Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement: Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits: Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package: 12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• $175 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California.

Essential Areas of Responsibility

The Resident Manager will provide the Housing Authority's primary interface with tenants at our various properties. Resident Managers will be responsible for monitoring the property for security issues, ensuring that the property is maintained in accordance to standards, reporting and/or correcting maintenance problems, showing units, and assisting with inspections. While most of the work is done during normal business hours, this position may be on call after business hours and on the weekends, and may have call out responsibilities at other properties as necessary.

General Property Management

• Collect delinquent rents
• Draft notices including lease violations, 3-day and 30 day notices
• Prepare weekly and daily reports, resident communication and move-in/move/out processes
• Show vacant units to perspective tenants as requested by the central office staff, secure vacant units, and provide vacancy update to central staff
• Document and communicate tenant complaints and requests to Regional Community Manager and Central Office
• Report maintenance problems as needed including submitting online maintenance requests
• Orient and instruct new tenants on property operations and appliance/equipment operation
• Assist in organizing, planning and implementing unit inspections and resident activities
• Maintain tenant list
• Enforce all property rules including parking/valid vehicle registration requirements
• Update signage, maintain front door entry programming and alarm system information
• Maintain calendars for community rooms and distribute and post notices and announcements.
• Respond to alarms (such as fire and nurse pull alarms) and resolve or refer emergencies to appropriate personnel and authorities
• Inform Regional Community Manager and Central Office staff of potential or actual tenant lease violations
• Establish and maintain effective and cooperative working relationships with tenant, co-workers and management
• Attend resident meetings and trainings as required
• Place recycling bins in parking lots before pick-u, and return bins after pick-up
• Respond to telephone calls and emails in a timely manner
• Provide cover for other Property Community Managers at other sites during absences
• Participate in the annual income certification process for existing and new residents including scheduling appointments, collecting documentation, completing, filing and scanning certification paperwork
• Process incoming rents in Yardi

Daily and Weekly Community Upkeep

• Walk the full property at the start and end of each day and note any maintenance needs, hazardous conditions, graffiti, or lease violations.
• Report on the daily log and submit to Regional Community Manager and Central Office corrective action items
• May perform general light custodial work including picking up debris in common areas
• Ensure that property maintains attractive "curb appeal" at all times.

Education & Experience

Education/Experience

• High school diploma or general education and one year related experience in property management
• Property Management experience preferably consists of 50 units or more and with affordable housing (tax credit) required.
• Experience providing customer service/ and working with social services programs preferred
• Ability to communicate effectively in English both verbally and in writing

Job Duties & Responsibilities

Other duties:

All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.

Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.

Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.

SHRA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the United States. We do not offer visa sponsorship at this time. Employment is contingent upon successful completion of a background check, in accordance with applicable laws including the California Fair Chance Act.