Retail General Manager

Retail Store Manager

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE "corporate" lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

The Retail Store Manager will be the primary owner in driving a performance based culture within their location, while focusing on delivering exceptional customer experience. The Store manager should be passionate about fashion and styling and has the ability to cultivate and grow a customer following in-store, support the management team and represent the REVOLVE brand and image.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitor and assess retail store performance, including sales, profit, product levels by season, and general compliance with company standards and policies.

Execute strategies to increase sales and profitability in store & deliver strong results through positive year over year growth and stable KPIs.

Apply a strong understanding of business acumen to drive the business, identify opportunities, and build longterm solutions.

Ownership of operational execution of the store to achieve necessary revenue targets while balancing budget and expenses.

Uphold consistent inventory accuracy and controls in store.

Address customer complaints in partnership with VP of Retail and resolve issues as they arise to retain customers and drive customer loyalty.

Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand.

Partner with HR & Recruiting team on staffing and hiring

Partner directly with your Direct Supervisor and HR team for support on performance discussions, safety discussions, and any other HR issues.

Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business

Manage the day-to-day performance of the retail store team, enabling an incredible employee experience.

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong analytical skills, Strong understanding of industry trends and market awareness
• Strong understanding of physical retail economics and store productivity metrics
• Ability to make nuanced assortment decisions within finite selling space
• Analytical thinker with strong retail math and OTB expertise
• Good judgment, creativity, and enthusiasm
• Ability to balance brand equity, trend relevance, and inventory turn
• Ability to develop strong, synergistic relationships with a multitude of teams and personnel including:
• Retail Operations
• Visual Merchandising
• Planning
• Marketing
• Brand Partnerships
• Ability to synthesize qualitative store feedback with quantitative performance data
• Highly organized with strong multitasking and prioritization skills
• Capable self-manager and team leader
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, evolving retail environment

Minimum Qualifications:

Available to work a minimum of 40 hours per week

Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekends

Has managed a business of at least 10M in annual Net Revenue

Has managed exempt & non-exempt employees

Understanding of Retail Labor Laws

GSuite experience a plus

A successful candidate thrives in a dynamic, growth-oriented environment with minimal supervision. Physical retail requires agility, ownership, and a hands-on approach particularly during new store openings and seasonal transitions.

At REVOLVE, we roll up our sleeves and do whatever it takes to build exceptional retail experiences.

At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.