Director of Operations

Job Description

Job Description

Robert Half is currently recruiting for a strategic operations leader to oversee daily business performance and strengthen cross-functional execution in Knoxville, Tennessee. This role will guide operational planning, improve warehouse and logistics workflows, and deliver reporting that supports informed decision-making. The ideal candidate brings hands-on leadership experience, strong analytical ability, and a track record of building efficient processes that support growth.

Responsibilities:

• Direct day-to-day operational activity to ensure teams, processes, and resources are aligned with business goals.

• Lead warehouse and logistics functions, improving workflow efficiency, inventory movement, and service reliability.

• Develop and maintain standard operating procedures to promote consistency, compliance, and scalable execution across departments.

• Prepare and review key performance reports, using operational and sales data to identify trends and recommend improvements.

• Manage vendor relationships, negotiate service expectations, and monitor supplier performance to support operational continuity.

• Oversee purchasing activities, ensuring materials and services are procured accurately, cost-effectively, and on schedule.

• Support proposal and RFP responses by contributing operational insight, pricing coordination, and execution planning.

• Use systems such as Zoho and Microsoft Excel to track performance, organize reporting, and maintain operational visibility.

The position is 100% onsite and will require someone to live in the local Knoxville or surrounding areas. For immediate consideration please contact Lisa Coker at View phone number on us.fitly.work to set up an interview

• At least 3 years of experience in operations leadership or a closely related management role.
• Demonstrated knowledge of operations management, warehouse oversight, and logistics coordination.
• Experience creating and managing purchase processes with strong attention to accuracy and timing.
• Ability to build KPI reports and translate data into practical business recommendations.
• Familiarity with drafting, refining, and enforcing departmental standard operating procedures.
• Background in vendor management, including performance monitoring and relationship coordination.
• Proficiency with Zoho and Microsoft Excel for reporting, analysis, and operational administration.