Technical Writer

# Technical Writer## Description**Position Overview** Primex is seeking a Technical Writer with a strong software documentation background to support its OneVue SaaS platform and related environmental monitoring and synchronized time solutions. This role will be responsible for creating, migrating, structuring, and maintaining high-quality technical content across software, hardware, and services. The ideal candidate brings experience documenting SaaS platforms, working with virtual assistants, translating complex technical concepts into clear user-facing content, and working within modern content management systems.This position plays a critical role in improving customer adoption, usability, and support efficiency across Primex’s primary environmental monitoring and time synchronization offerings.**Key Responsibilities****Content Development & Ownership*** Develop, maintain, and continuously improve technical documentation for the OneVue SaaS platform, including user guides, feature documentation, workflows, FAQs, and release-related content.* Author documentation for new hardware products and related services, including installation guides, configuration steps, and operational best practices.* Create and standardize content that supports regulated and semi-regulated environments (e.g., healthcare, laboratories, life sciences).**Knowledge Base Migration & CMS Management*** Lead the conversion and restructuring of existing Zendesk knowledge base articles into a new content management system (CMS).* Ensure migrated content is accurate, well-structured, searchable, and aligned with Primex documentation standards.* Establish content templates, taxonomy, and style guidelines to ensure consistency across platforms and products.**Cross-Functional Collaboration*** Work closely with Product Management, Engineering, Quality, Customer Support, and Professional Services to gather technical information and validate documentation accuracy.* Participate in product development cycles to document new features, platform enhancements, and hardware/service launches.* Act as a documentation advocate, identifying gaps in content and proactively recommending improvements.**Process & Quality Improvement*** Implement documentation best practices for SaaS environments, including modular content, reuse strategies, and version control.* Maintain documentation aligned with product releases and roadmap changes.* Support customer experience goals by reducing support escalations through clearer, more intuitive documentation.## Qualifications**Required Qualifications*** Bachelor’s degree in Technical Communication, English, Computer Science, Engineering, or a related field, or equivalent practical experience.* 3+ years of experience as a Technical Writer, with a strong emphasis on software or SaaS platforms.* Proven experience migrating content between knowledge bases or CMS platforms.* Demonstrated ability to document complex technical systems for diverse audiences, from end users to technical administrators.* Experience working with structured content, templates, and style guides.* Strong written communication skills with exceptional attention to detail.**Preferred Qualifications*** Experience documenting IoT, environmental monitoring, healthcare technology, or regulated systems.* Familiarity with SaaS architectures, cloud-based platforms, APIs, and system integrations.* Experience documenting hardware products, including installation and configuration content.* Experience in working with virtual assistants.* Knowledge of content tools such as Zendesk, MadCap Flare, Confluence, Salesforce Knowledge, or similar CMS platforms.* Understanding of compliance-driven environments (e.g., FDA, ISO, CFR Part 11) is a plus.**Competencies*** **Communicating Effectively** – Translates complex technical concepts into clear, concise, and user-focused documentation.* **Customer Focus** – Prioritizes usability and clarity with a strong end-user mindset.* **Organizing** – Plans, structures, and coordinates multiple documentation initiatives efficiently.* **Managing Multiple Priorities** – Effectively balances concurrent projects in a fast-paced environment.* **Action Oriented** – Self-directed and proactive in driving work forward with minimal oversight.* **Working Without Authority** – Collaborates successfully across cross-functional product and technical teams.* **Learning on the Fly** – Quickly absorbs new technical information to support accurate and timely documentation #J-18808-Ljbffr