Knowledge and Insights Specialist

Job Summary:

Consultant Advisor, ERP Alyssa Eilers is recruiting this position.

Our healthcare client in the Bronx is looking for a local resource to join their team in a 6-month contract capacity. This role sits within a newly built Operational Enablement team, supporting a Director who is currently the sole owner of the organization's knowledge governance function. This is a high-visibility role with direct impact on how a large health system captures, governs, and acts on institutional knowledge across its ~900-article ServiceNow environment.

Work Schedule: The first 3-months will be fully onsite in the Bronx, Monday through Friday, 8:30am-5pm, and then it will transition to a hybrid schedule.

Key Responsibilities

• Knowledge Governance: Own end-to-end governance of the ServiceNow knowledge base (~900 existing articles) - accuracy, formatting, standards compliance, and annual content review cycles.
• Content Development: Draft and maintain new articles based on case data trends and analytics insights surfaced in partnership with the team's analytics resource.
• Stakeholder Engagement: Conduct regular structured meetings with content owners across the organization to align on priorities, surface gaps, and drive reviews to completion.
• Internal Communications Support: Partner with the change enablement and learning network teams to support org-wide communications tied to knowledge initiatives.
• Training Enablement: Assist with basic training needs tied to knowledge content - demos, how-to documents, and quick reference materials.
• Employee Satisfaction Surveys: Build and deliver CSAT surveys to the full employee population - scheduling, distribution, and results packaging. This is a specific capability gap the team needs filled now.

What We're Looking For

• Meticulous attention to detail - grammar and formatting errors reaching an org-wide audience are not acceptable in this role
• Organizational discipline with audit cycles, review schedules, and follow-through on stakeholder commitments
• ServiceNow Knowledge module experience strongly preferred
• Survey design and delivery experience - CSAT methodology, scheduling, distribution, and results reporting
• Comfort engaging stakeholders regularly and professionally across organizational levels
• Clear, professional written communication - the output of this role is content that speaks for the organization

To learn more about this and other positions, contact Alyssa Eilers at or View email address on click.appcast.io. Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at

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