Healthcare IT Technical Operations Associate III

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Healthcare IT Technical Operations Associate III based in the United States. Join a growing healthcare technology environment focused on improving the operational efficiency and reliability of health insurance systems. As a Healthcare IT Technical Operations Associate III, you will play a key role in investigating production failures, managing data reprocessing, and maintaining data integrity across complex healthcare workflows. You will collaborate with technical support teams, developers, product specialists, and external partners to resolve incidents and minimize operational disruption. Through structured reconciliation, monitoring, and validation, you will help ensure accurate and reliable data exchanges between systems. You will also contribute to process improvements, operational reporting, and automation initiatives that strengthen service quality. This is a full-time, permanent remote opportunity for a technically skilled professional with experience in healthcare IT operations. Accountabilities: You will manage application support activities across healthcare systems and interfaces, from initial failure investigation through reprocessing, reconciliation, and final validation. Working closely with support teams and technical stakeholders, you will help maintain data accuracy, resolve operational issues, and improve the reliability of recurring workflows. - Investigate and triage job failures, processing fallouts, and reprocessing requests escalated by Level 1 (L1) support. - Analyze application logs, database queries, monitoring data, and upstream and downstream dependencies to support root cause identification. - Collaborate with Level 3 (L3) support, product teams, developers, and other stakeholders to investigate incidents and coordinate resolution. - Execute data corrections and reprocess failed records according to approved procedures and technical instructions. - Validate reprocessing outcomes and confirm successful completion.

- Support preventive actions and permanent fixes for recurring failures in coordination with L3 and product teams. - Perform record-count reconciliation across input and output files, tables, and messages, along with more detailed validation as specified in operational runbooks. - Conduct periodic reconciliations across interfaces to maintain end-to-end data integrity. - Respond to ad hoc customer requests within agreed timelines. - Investigate and resolve record-count discrepancies, data mismatches, duplicate records, missing transactions, and out-of-balance conditions. - Develop and improve reconciliation controls, validation checkpoints, and data-quality mechanisms. - Maintain reconciliation logs and audit trails for all data corrections and reprocessing activities. - Investigate inbound and outbound interface issues, coordinating with vendors, trading partners, and upstream or downstream teams to address file failures, formatting problems, delays, and data discrepancies. - Provide functional guidance to L1 support for complex monitoring and triage scenarios. - Review L1-raised tickets for completeness and help accelerate incident resolution. - Update operational runbooks and standard operating procedures (SOPs) to improve failure detection, reporting, and escalation. - Publish periodic reports covering reconciliation status, fallout and reprocessing volumes, and service-level agreement (SLA) performance. - Document open reprocessing tasks, pending reconciliations, and business-critical risks during shift handovers. - Identify recurring issues, recommend automation opportunities, and contribute to standardized operational practices across interfaces. Requirements: You will bring hands-on experience in application support, production operations, or technical support, ideally within healthcare IT.