IT Help Desk Technician

IT Help Desk TechnicianMagnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN.About the Role:Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing systemTroubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipmentInstall, configure, and maintain operating systems, applications, and user accounts in alignment with company standardsManage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activitiesAssist with onboarding and offboarding processes, including system access setup and equipment deployment/retrievalMaintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issuesEnsure data security and confidentiality by following company policies related to system access and protected informationEscalate complex technical issues to appropriate internal teams or external vendors as neededMaintain inventory of IT equipment and coordinate repairs or replacementsAbout You:Strong experience in Windows environments, Active Directory, and network infrastructureExperience overseeing multi-site operations strongly preferredHealthcare or long-term care experience preferredProven ability to manage vendors and IT projectsStrong problem-solving and decision-making skillsBenefits:Health Insurance through United HealthcareDental Insurance through HRI DentalVision Insurance through EyeMedSupplemental Insurance:Critical IllnessAccidentDisability CoverageHospital IndemnityLife Insurance through Cincinnati Life:Builds cash valueEmployee-owned policyFamily coverage, including grandchildrenPaid VacationAttendance BonusesWeekend BonusesHoliday Pay – starts immediately with no waiting periodTuition Assistance ProgramsStudent Loan Repayment ProgramCareer Advancement OpportunitiesIf you are ready to join the Magnolia Health Systems Team, apply online today! Magnolia Health Systems is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.