Payment Analyst Lead

Overview

The Payment Analyst Lead is responsible for supervising a team and ensuring timely and accurate issuance of payments to providers in alignment with State and County regulations. This position serves as a subject matter expert in payment processing compliance and customer service while fostering a collaborative accountable and high-performing work environment. Additionally the Payment Analyst Lead may directly issue payments while supporting daily operations to achieve program and department objectives in accordance with relevant policies procedures and regulations issued by the Department of Education Title 5 County of San Diego and YMCA of San Diego County.

The ideal candidate is a strong leader who can effectively communicate with diverse audiences facilitate team meetings and discussions coach staff and support operational decision-making. This role requires advanced organizational skills attention to detail and proficiency in Microsoft Office applications particularly Excel to monitor performance analyze data and support reporting functions.

Bilingual communication skills are highly desirable to effectively support providers staff and addition to leading staff and daily operations the Payment Analyst Lead may directly process payments resolve complex payment issues identify process improvements and contribute to the achievement of department and program goals.

Learn more about YMCA Childcare Resource Services programs CLICK HERE

For more on Employee Perks click on this link: Employee Benefits YMCA of San Diego County ()

SCHEDULE :

• This position is Monday Friday 8:00AM 5:00PM

WORK DESIGNATION :

• Remote (must work within San Diego County Region)
  • Potential to work 1-2x per month at our North Park office
  • Please note that the work designation may change based on business needs.

Responsibilities

• Ensure team compliance with State and County Regulations maintaining accuracy timeliness and adherence to provider subsidy payment protocols
• Lead coach evaluate and manage a team to uphold compliance with State County and YMCA of San Diego County policies procedures and regulations
• Participate in recruitment selection training scheduling and performance measurement to foster staff development and growth
• Coordinate workload priorities to meet unit goals; oversee the process orientation and updates of childcare provider information to ensure timely authorization of childcare services; promote quality childcare among childcare providers
• Track compliance and performance by reviewing and overseeing Payment Analyst and Subsidy Support work
• Actively contribute to and engage in Community Support Services projects and workgroups
• Assist in developing performance measures to align customer service and compliance operations with YMCAs mission vision goals and objectives
• Represent the agency and professionalism and accuracy at provider focus group meetings community collaboratives program meetings and events; May also present or conduct trainings for community partners
• Participate in both on-site and off-site learning opportunities including workshops conferences staff meetings and trainings; Coordinate and arrange for special meetings as needed

TRAVEL REQUIREMENTS :

• Must have access to reliable transportation to travel throughout San Diego County
• Occasional in-state and out-of-state travel required

SUPERVISORY RESPONSIBILITIES :

• Payment Analyst Payment Analyst Advanced and/or Subsidy Support Specialist Subsidy Support Specialist Advanced

Qualifications

• Bachelors degree in child development human services or related field or four (4) years equivalent related experience required AND
• A minimum of six (6) years work experience required in:
  • Four (4) years in claims processing within a community-based organization serving children youth families and/or adults
  • Two (2) years of experience of program support in comparable state or local funded subsidy childcare or child development program
• Bilingual in Spanish preferred

JOB COMPETENCIES :

• Demonstrated experience sensitivity and competency in working with groups and individuals of diverse social ethnic religious socioeconomic and cultural backgrounds with the ability to coach and model in this area
• Demonstrated ability to interpret and communicate complex contract regulations effectively
• Demonstrated participation in specific program policy technology or customer service projects aimed at increasing program efficiencies
• Strong customer service conflict de-escalation active listening and communication skills; ability to coach and model in this area
• Ability to read and interpret regulations contracts policies and other complex materials
• Ability to communicate clearly and effectively including the interpretation of regulations contracts policies and complex programming
• Strong proven leadership skills with the ability to work effectively independently as well as part of a team
• Strong interpersonal skills including the ability to build trust and work effectively with a diverse range of people
• Comfortable with a hybrid work model capable of efficiently managing both office and remote work responsibilities on specified days
• Flexibility to transition between different work environments as needed including the potential for full-time office-based work at any time

PRE-HIRE CONTINGENCIES :

• Licensing state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted prior to reporting to work and include subsequent arrest notifications
• CPR/AED and First Aid Certification must include Adult and Child/Infant obtained within 30 days of hire and must be from one of the following certifying organizations: American Red Cross American Heart Association or American Safety and Health Institute
• Position may require additional clearances in order to comply with all program licensing state law and funding requirements:
  
  • Exclusion and Debarment checks prior to first day and monthly thereafter

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if the YMCA is concerned about conviction that is directly related to the job you will be given the opportunity to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.

Pay Range

USD $34.43 - USD $41.32 /Hr.

Required Experience:

IC