Customer Service Representative

Description TireSocks, Inc. Location: Englewood, CO Full-Time | On-Site Do you enjoy solving problems, helping customers, and being part of a team that takes pride in what they make? At TireSocks, customer service goes beyond answering phones. It’s about helping construction and equipment professionals keep their jobsites running smoothly. We’re looking for a Customer Service Representative who can turn customer questions into solutions while supporting our fast-paced sales team. About TireSocks TireSocks is a leading manufacturer of surface protection covers for construction and industrial equipment. Our products are used globally by equipment rental companies, contractors, and industrial businesses to protect employees, finished floors, and valuable jobsite surfaces. We are known for high-quality products, fast turnaround times, and exceptional customer service that sets us apart in the industry. At TireSocks, we believe strong teamwork drives success. We foster a fun, positive culture where employees feel valued, supported, and empowered to make an impact every day. As an employee-owned company (ESOP), our team members aren’t just employees. They’re owners who share in the company’s success and growth. Position Summary TireSocks is seeking a proactive, detail-oriented Customer Service Representative to support our equipment-based customers, including national rental accounts, construction companies, and industrial operations. This role goes beyond answering phones. You will be a trusted customer partner, assisting with product selection, verifying proper equipment sizing, managing orders from quote to delivery, and staying in regular contact by phone and email to ensure a positive experience. The ideal candidate is organized, responsive, confident communicating with equipment professionals, and thrives in a fast-paced manufacturing environment. Key Responsibilities Serve as the primary point of contact for inbound customer and sales team inquiries (phone, website, and email) Assist customers in identifying correct TireSocks products based on equipment type and measurements Generate estimates and process sales orders accurately Provide shipping options and delivery timelines Proactively track orders and communicate shipment updates Conduct customer outreach to confirm delivery, satisfaction, and resolve any issues Assist with custom logo orders, artwork coordination, and approvals Troubleshoot sizing questions to ensure proper fit and reduce incorrect orders and returns Coordinate with production and shipping teams to ensure on-time fulfillment Maintain accurate customer records in internal systems Support National Account Managers by preparing quotes, following up on opportunities, and assisting with customer projects Qualifications 2+ years of customer service experience (B2B preferred) Experience working with equipment, manufacturing, rental, or industrial customers is preferred but not required Strong attention to detail, especially when reviewing measurements and specifications Excellent written and verbal communication skills Ability to manage multiple orders and priorities simultaneously Comfortable working in a fast-paced environment What Makes You a Great Fit You are comfortable discussing equipment types and measurements You follow up. You don’t wait for issues to arise You value accuracy and take ownership of your work You work well with internal teams and communicate clearly Experience with equipment parts or manufacturing is a plus but not required; on-the-job training is provided to help you become an expert What We Offer Opportunities to develop product expertise and grow within the company Competitive compensation Paid time off 401(k) Employee Stock Ownership Plan (ESOP) – be an owner, not just an employee Stable, growing manufacturing company Team-focused culture with long-term customer relationships #J-18808-Ljbffr