Counter Sales Representative

Job Description

Job Description

Join our team as a Counter Sales Representative!

Do you know your way around construction tools and enjoy helping customers find the right solution? PCS is looking for a customer-focused Counter Sales Representative for their Las Vegas storefront! In this role, you'll be the face of our showroom, assisting customers, preparing quotes, and recommending products from industry leading brands. If you thrive in fast-paced environments and are passionate about building relationships, apply today!

What We Have to Offer You: We have a competitive wage and benefit package that includes Medical, Dental, Vision, Short & Long-Term Disability, Life Insurance, Vacation, Sick Leave, Employee Assistance Program, Identity Guard, Legal Assistance, Pet Insurance, Volunteer Time Off, Paid Parental Leave, and a 401(k) plan.

Essential Functions/Job Responsibilities

• Sell and service customers, providing pricing and product application information.
• Make inside sales generation priority #1 by taking phone/fax orders and providing delivery information.
• Prepare quotes and follow up as required in a timely fashion. Service Outside Sales staff as required. Provide timely feedback and “heads up” on large quotes.
• Input all orders into sales order entry system in a timely fashion.
• Communicate honestly and succinctly with the purchasing department.
• Maintain day to day customer relations and service duties.
• Maintain computer records as needed for orders.
• Keep supervisors apprised of customer issues as warranted.
• Assist other Inside sales staff when needed.
• Handle special orders, will call, non-stock items, returned merchandise, back orders and warranty claims in accordance with Company policy.
• Keep catalogs and price lists current and up-to-date. Inform customers of promotions and quantity price discounts. Answer questions regarding product applications.
• Coordinate marketing and advertising efforts with internal marketing team and external partners.
• Make cold calls with vendor representatives to sell new products or introduce new product lines.
• Keep supervisors advised of competitive products and prices.
• Assist in new employee orientation and training at the Counter.
• Provide customers with product samples and catalogs.
• Arrange direct delivery and installation of products and equipment.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Assist with the company’s inventory management program when required.
• Actively and enthusiastically participate in team initiatives. Weekly walkthrough of showroom to review products, catalogs, and updated information from vendors is required.
• Participate in regular training sessions to understand new merchandise, improve sales skills, and attend meetings as required by management.
• Strive to improve product knowledge by participating in online Evergreen courses, getting with local factory reps or requesting additional education in writing to manager.
• Adhere to all company policies, including safety and core values, which are of the utmost importance to the organization. Exercise and promote safe behaviors and show unyielding support of programs, rules, and policies regarding safety.
• Protect and maintain confidentiality of company trade secrets and other confidential proprietary information including, without limitation, operations methods, customer information and sales data.
• Assist in sorting and placing merchandise in proper stock areas.
• Assist with pulling orders.
• Assist in maintaining a neat and orderly showroom.
• Maintains punctuality and regular and reliable attendance
• Collaborate and communicate effectively with other team members
• Protect and maintain confidentiality of company trade secrets and other confidential or proprietary information including, without limitation, operations methods, customer information, and sales data
• Complete projects and assignments on time
• Attend department meetings and training as requested.
• Complete other related duties assigned by supervisor and/or department management

Skills/Requirements:

• Must have product knowledge in the construction industry with preferred suppliers such as: Bosch, DeWalt, Greenlee, Rigid, Milwaukee, Makita, and Panasonic.
• Must be familiar with product line displays, the Company showroom, and able to demonstrate features and uses of product applications.
• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, well organized.
• Able to comprehend and carry out detailed instructions.
• Able to work independently and use effective problem-solving skills.
• Professional appearance and demeanor.
• Intermediate to expert in using NetSuite.
• May be required to work Saturdays.
• Some travel required; less than 10%.

Education:

• High school diploma or equivalent.

Employment Type: Full-time, onsite

Salary: $23.50 - $28.20 per hour based on background and experience

Important Notes:

Professional Contractor Supply is an Equal Opportunity Employer and Drug Free workplace. Background check and drug screening are required prior to employment.

PCS is one of the fastest-growing industrial tool and supply companies in the country, with roots in the industry since 1987. PCS is passionate about providing the best construction supplies at the most competitive prices, with a world-class customer service philosophy.