GENERAL CLERK

SUMMARY

Under the direction of the Lead General Clerk, the General Clerk is responsible for providing excellent customer service to military customers by assisting customers with mail services at Nellis Air Force Base. This role is responsible for the accurate processing, sorting, tracking, and delivery of official and personal mail and packages in a military postal environment.


Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.
DUTIES AND RESPONSIBILITIES

1. Some travel to a variety of locations in the Las Vegas area.
2. Must be able to meet all requirements of OV vehicle policies and travel:

• Between worksite locations
• Within the community

1. Deliver and distribute mail and packages throughout Nellis Air Force Base to places such as the dormitories.
2. Utilize Microsoft Access to generate mailing labels and forward mail.
3. Process returned mail in accordance with United States Postal Service standards.
4. Process and document all packages into AMPS (Automated Military Postal System) for tracking.
5. Greet postal customers in a friendly, professional, and efficient manner.
6. Retrieve mail and packages for military customers.
7. Assist patrons with mail-related in-processing and out-processing procedures.
8. Sort and distribute mail by address and designated route.
9. Process and meter outgoing mail using the Pitney Bowes mailing system.
10. Complete all required annual training based on labor code, as well as security training through the military network.
11. Maintain a clean, safe, and organized work environment.
12. Maintain weekly and quarterly checklists for the Postal delivery van and ensure the van is clean.
13. Manage and maintain the highest level of accuracy of mailroom functions such as sorting and distribution of official mail and postal meter procedures.
14. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
15. May be assigned other duties as needed.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

SKILLS REQUIRED

• Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
• Must possess social discernment to assess and understand others' reactions and behaviors.
• Ability to define problems and draw valid conclusions.
• Have a positive and enthusiastic outlook.
• Self-directed, with strong ability to work independently, and to set and adhere to deadlines.
• Ability to set priorities, follow through to completion of tasks, work well under pressure, and maintain a high level of confidentiality.
• Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
• Ability to accept and apply performance-based feedback.
• Must be proficient in Microsoft programs.
• Must encompass a professional demeanor.

EDUCATION AND EXPERIENCE

• Required: High School Diploma or equivalent.
• Required: Minimum one (1) year of clerical experience.
• Required: A minimum of (1) year of experience in a role where customer service skills are required.
• Required: Obtain a U.S. Government Secret Security Clearance within thirty (30) days of employment.
• Required: Proficiency in Microsoft Office applications.
• Required: Valid Nevada Driver's License with a clean annual DMV report and must be twenty-one (21) years of age to be eligible to drive company vehicles.
• Preferred: (1) year of verifiable work experience in a postal environment or mailroom.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those required of a team member to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift and move boxes up to 50 pounds.
• Ability to sit at a computer for prolonged periods of time.
• Ability to work in a typical office environment.
• Ability to conduct tasks and successfully perform under critical deadlines.
• Manual dexterity to operate office equipment and examine documents, records, and files.