Customer Service / Inside Sales

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.

We are currently seeking a Customer Service / Inside Sales Representative in Lancaster, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team. This is a 100% in-office job, Monday – Friday.

Salary Range $65,000 - $75,000 based on experience plus uncapped commission potential after 90 days of employment.

ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.

• Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.

• Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.

• Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.

• Provide technical feedback to meet customer requirements.

• Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.

• Interact with manufacturing partners and cultivate and sustain positive, professional relationships.

• Visit customers when needed, including delivering needed supplies.

• Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.

SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

• Solid work history.

• High School Diploma Required. Additional training, certifications, education a plus.

• At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.

• Valid driver’s license.

• Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.

• Willingness and ability to quickly learn our product line.

• Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.

• Excellent multi-tasking, organizational and communication skills.

• Desire to work within a team with a cooperative and positive attitude.

• Ability to lift 25 – 50 pounds.

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