Client Services Manager

Client Services Manager – Home Care

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Fort Wayne, Indiana office.

As a Client Services Manager, you will oversee the coordination of client services, manage scheduling and staffing needs, build strong relationships with clients and referral partners, and contribute to the continued growth and success of the office. This position offers excellent opportunities for professional development and career advancement within a nationally recognized healthcare organization.

Responsibilities:

• Deliver exceptional customer service and ensure high-quality home care services for clients

• Manage the coordination of client care and address emergent scheduling needs

• Maintain and grow your assigned caseload through relationship-building and outstanding service

• Develop and nurture relationships with clients, referral sources, payors, and community organizations

• Foster strong communication and collaboration among office and field staff

• Partner with Clinical Managers to provide support, supervision, and guidance to field employees

• Assist in maintaining compliance with company policies and quality standards

• Contribute to office growth initiatives and operational excellence

Qualifications:

• Bachelor's degree required

• Previous medical office, healthcare, or home care experience preferred

• Prior supervisory or leadership experience is a plus

• Strong desire for professional growth and career advancement

• Excellent communication, organizational, and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

BAYADA Offers:

• Comprehensive medical, dental, prescription, and vision insurance

• Generous paid time off

• Tuition reimbursement opportunities

• 401(k) with company match

• Ongoing training and professional development

• Career advancement opportunities within a growing organization

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

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BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.