Customer Success Project Manager

Job Description

Job Description

Description

The Project Manager will support large-scale warehouse deployment and logistics-related projects tied to a major enterprise customer program. This role is responsible for managing timelines, tracking deliverables, and ensuring on-time execution across multiple concurrent initiatives. The position is primarily internally focused, partnering with PMO leadership and cross-functional teams to provide updates, manage risks, and ensure project milestones are achieved.

Key Responsibilities

• Manage multiple logistics and warehouse deployment projects simultaneously
• Build and maintain detailed project timelines, milestones, and deliverable tracking
• Coordinate across internal teams, vendors, and stakeholders to ensure project execution stays on track
• Monitor shipment, deployment, and delivery timelines to ensure on-time completion
• Identify risks, delays, and issues; proactively communicate status updates to leadership
• Provide structured updates that support internal reporting and customer communications
• Review work orders or statements of work (SOWs) to understand scope, deliverables, and timelines
• Partner with logistics vendors and internal teams to resolve delays and maintain progress
• Utilize Excel and Microsoft 365 tools to track projects and communicate progress

Qualifications:

• 2-7+ years of project management experience leading complex, customer-facing projects
• Proven experience managing multiple concurrent projects involving scope, schedule, budget, and risk management
• Strong client relationship management skills with the ability to work effectively with executive-level stakeholders
• Experience developing project plans from Statements of Work (SOWs), contracts, or customer requirements
• Demonstrated success managing project financials, including budgets, forecasting, billing, and resource planning
• Proven ability to lead cross-functional teams and drive projects to successful completion
• Experience handling project escalations, change management, and complex stakeholder situations
• Strong communication, presentation, and consensus-building skills
• Advanced knowledge of project management methodologies, tools, and best practices
• Ability to identify, assess, and mitigate project risks while maintaining client satisfaction
• Strong organizational skills with the ability to prioritize competing demands in a fast-paced environment

For immediate consideration, please apply online. Local candidates will be considered first.

This is a Permanent position based out of Fort Wayne, IN.

The pay range for this position is $70000.00 - $115000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

MedicalDentalVision401kPaid time offEAP

This is a hybrid position in Fort Wayne,IN.

This position is anticipated to close on Sep 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.