Patient Access Representative

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Patient Access Representative
MGB Enterprise, Revenue Cycle Operations

Be the first point of contact in creating a positive patient experience. As a Patient Access Representative, you will play a vital role in ensuring a smooth and efficient check-in and discharge process while delivering exceptional customer service. This position is responsible for welcoming patients, collecting and verifying demographic and insurance information, scheduling appointments, processing payments, and helping patients understand insurance and billing procedures. The ideal candidate is customer-focused, detail-oriented, and committed to providing a seamless experience for patients and families.

Key Responsibilities
• Welcome and assist patients in a professional, courteous, and compassionate manner.
• Collect, verify, and accurately enter patient demographic and insurance information into electronic systems.
• Schedule appointments and confirm patient information.
• Educate patients on insurance coverage, billing policies, and organizational procedures.
• Process patient payments and provide receipts.
• Obtain and track pre-authorizations for services and procedures as required.
• Address patient questions, concerns, and requests promptly, escalating complex issues to senior Patient Access staff or management when appropriate.
• Maintain accuracy, confidentiality, and compliance with organizational policies and regulatory requirements.

What You'll Bring
• Strong customer service and communication skills.
• Exceptional attention to detail and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Experience working with patient registration, scheduling, insurance verification, or healthcare administration preferred.
• Commitment to providing an outstanding patient experience.

Qualifications

• High School Diploma or Equivalent required
• Can this role review or accept experience in lieu of a degree? No
• Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Strong computer proficiency.

Additional Job Details (if applicable)

Working Model Required

Shifts

• 9:30-6:00 ET M-F is needed for business needs.
• We may consider 9:00a-5:30pm ET but this is less ideal for business needs, and would need to be reviewed if candidate requested.

• M-F Eastern Business Hours required
• A quiet, secure, compliant workspace is required for remote employees, and will be viewed and confirmed via Microsoft Teams Video for all employees
• MGB will ensure that all candidates have a HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$17.71 - $25.28/Hourly

Grade
2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.