Remote Sr Product Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. Lead product design and requirements across complex, cross-functional initiatives, partnering closely with Engineering, UX, Platform, and Success teams to align on scope, dependencies, and delivery approach. Build and maintain reporting and dashboards that give internal teams (Product, Growth, Leadership) clear visibility into product adoption, usage, and customer health. Act as a go-to subject matter expert for customer escalations, partnering with Support, Services, and Engineering to diagnose issues and drive them to resolution. Translate customer feedback and usage data into clear product requirements and prioritization recommendations. Conduct competitive market analysis and continually assess the product's competitive position domestically and internationally. Support and help scale internal and external enablement (webinars, documentation, training) so Support, Services, and Customer Success teams can operate more self-sufficiently. Represent the product in customer-facing settings, including advisory boards, escalation calls, and adoption reviews. Demonstrated ability to lead cross-functional initiatives from ambiguous requirements through to delivery, coordinating effectively across Engineering, UX, and business stakeholders. ~ Strong analytical skills, with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau) to drive product and business decisions. ~ A track record of resolving complex customer issues and turning escalations into durable product or process improvements. ~ Comfort operating with incomplete information and adapting quickly as priorities shift. Familiarity with SQL and comfort querying data directly to answer product questions. Experience working with or presenting to customer advisory boards or executive audiences. Knowledge of ERP systems such as SAP, Oracle, NetSuite, or PeopleSoft. MBA is a plus, or equivalent work experience. This role is fully remote within the US $At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive: We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about. Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents. Business Travel Protection: Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel. Referral Bonus Program: Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles. In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.