Mascot/Character Performer

Job Description

Job Description

Here are the job details for your review:

Job Title:         Mascot/Character Performer (Part-time)

Location:         Atlanta GA 30313

Duration:         2 months

Schedule:       

This role is part-time, working up to 28 hours each week.   Candidates must be able to work on weekends, weekdays, and holidays. Flexible shifts varying between the hours of 9 am and midnight.

Description/Position Summary:

• The Guest Relations Mascot Character/Performer will represent the company and will engage guests throughout the Attraction by sharing knowledge about The Company, its products, and history.
• They are responsible for creating memorable moments for guests during live sets, presentations, character meet-and-greets, events, and VIP Tours.
• Provides exemplary guest service to all internal and external guests of the brand while performing the following activities: interacting with guests while in costume, performing in character roles during shows and presentations, speaking to large groups of guests at a time, providing access control, checking-in groups, pulsing guest traffic into theaters or galleries, restocking/replenishing stations and delivering supplies, assisting guests with special access, and assisting guests with wayfinding.
• Acts as a Brand Ambassador by consistently modeling and upholding The Company Core Values while driving brand awareness and encouraging lasting customer relationships.
• Facilities VIP Tours and School Group Tours, using scripts and talking points as provided in the program guidelines
• Displays non-verbal communication skills to bring the company's Polar Bear to life.
• Evacuates guests throughout the building in an emergency and assists those needing special assistance when appropriate.
• Maintains specified uniform appearance standards for Front of House presentation.
• Maintains a positive attitude and welcoming demeanor while in the presence of guests and ambassadors.
• Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to company safety procedures.
• Works quickly as a team to help maintain the cleanliness of exhibits, galleries, and theaters.
• Interacts with guests with differing abilities respectfully and appropriately, enforcing inclusion training provided by The Company
• Handles guest situations in a professional, quick, thorough, and respectful manner.
• Completes all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA.
• Adheres to all Company policies
• Experience:
• Ability to lift and carry up to 75 lbs .
• Have a regular standing height between 5’6” and 5’10”
• Prior mascot, entertainment, promotional, hospitality, or event experience preferred.
• Comfortable working in a mascot costume for extended periods with scheduled breaks.
• Strong stamina, physical fitness, and ability to remain active throughout events.
• Excellent interpersonal and customer service skills.
• Must be dependable, punctual, and professional.
• Ability to perform indoors and outdoors in full costume. 
• Navigates and works effectively in hot, dark, and confined costume environments. 
• Ability to perform in a costume weighing approximately 75 pounds for up to 45 minutes at a time. 
• Continuous walking and standing for prolonged periods (6-8 hours). 
• Regularly balance, stoop, kneel and crouch. 
• Ability to climb/navigate multiple levels of the building via stairs or elevator. 
• Continuous exposure to outside temperatures, including extreme heat or cold. 
• Ability to work in noisy, crowded, and tight spaces. 
• Visual Requirements: Has close vision, distance vision, depth perception, the ability to adjust focus, and utilizing a video monitor to “see” and navigate crowds. 
• One year experience in the themed attraction industry, hospitality industry, or customer service industry. 
• One year experience as a live performer, special skilled artist, puppetry, performer, or mascot.
• Experience in cheer, dance, or game entertainment is beneficial. 
• Strong verbal and presentation skills, multi-lingual skills a plus. . 
• Audition inside of the costume is required. 
• Proven ability to deal with problems involving few concrete variables in a standardized method. 

Education:

High school diploma or equivalent