Director of Hospital Engagement

*This position has a monthly commission plan.

Position Overview

The Director of Hospital Engagement (Non-Clinical) is a member of our Sales team and works with our referral sources in assisting discharge planners, clients and their families with the transition from facility to home based care. The Director of Hospital Engagement (Non-Clinical) uses his or her knowledge of state homecare regulations to work with the regional Aveanna Healthcare locations to insure a positive outcome for the clients, families, and case managers.

Territory: the state of New Jersey, assisting all major children's and community hospitals

Essential Job Functions

Meet with case managers daily at assigned hospitals.

Check on status of new and existing patients, ensure patient and/or caregiver knows what to expect while on service.

Create and carry out a specific sales plans and market development plan in with company goals and objectives

Provide regular feedback to corporate management regarding sales activity and success in market development

Complete documentation for new patient referrals; Work with branch team to ensure we have all appropriate paperwork to set up a patient on service.

Respond to patient questions and concerns; assess patient needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested.

Coordinate efforts with and provide pertinent updates to Payer Relations team throughout patient onboarding process

Interface with physicians, dietitians, and case managers to clarify and manage patients clinical needs

Respond and follow up with branch requests, including insurance issues, medical eligibility, and clinical information for authorizations.

Assist with special projects such as specific patient needs in the community, ongoing training requests, hospital discharge process

Requirements

Bachelors degree in Business, Healthcare, or related field; equivalent work experience may be substituted in lieu of degree

Must have a valid drivers license and driving record that meet company standards

Proficient in Microsoft suite of products including Outlook, Word and Excel

Ability and willingness to travel locally

Preferences

Recent Home Care/Private Duty Experience preferred

Previous experience with Children's Hospital a plus

Other Skills/Abilities

Must maintain company and employee confidentiality at all times

Must maintain professional boundaries at all times

Ability to remain calm and professional in stressful situations

Attention to detail

Time Management

Effective problem-solving and conflict resolution

Excellent organization and communication skills

Physical Requirements

Must be able to speak, write, read and understand English

Frequent lifting, caring, pushing and pulling of up to 25 pounds

Occasional lifting, caring, pushing and pulling of up to 50 pounds

Prolonged walking, standing, bending, kneeling, reaching, twisting

Must be able to sit and climb stairs

Must have visual and hearing acuity

Frequent lifting and repositioning of patients

Repeated or prolonged standing, bending, kneeling, twisting and occasional climbing of stairs

Agility and strength sufficient to handle patients and equipment without assistance

Must be able to appropriately respond physically and psychologically to emergency situations in the home or during transport

Environment

Performs duties in an office environment during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Possible exposure to blood, bodily fluids and infectious diseases

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.


Aveanna Healthcare