Fulfillment Supervisor

Job Description

Job Description

You in This Role
In this role, you’ll oversee the picking, packing, and shipping operations of our warehouse, ensuring accurate, timely, and safe fulfillment of customer orders. You’ll manage a team of fulfillment associates, drive operational consistency, and act as the point of escalation for inventory, quality, or workflow issues. This role requires leadership, hands-on understanding of warehouse operations, and a commitment to developing your team in a fast-paced manufacturing environment where accuracy and efficiency are non-negotiable.

If you’re passionate about coaching, process improvement, and delivering mission-critical order fulfillment, you’ll thrive here. This is your chance to lead a growing U.S.-based manufacturing fulfillment team and ensure our products reach customers on time and in perfect condition.

A Day in the Life

• Supervise and coordinate the daily activities of warehouse associates

• Ensure all fulfillment stations meet production, accuracy, and safety standards

• Conduct quality checks on outbound shipments and inventory accuracy

• Identify, troubleshoot, and escalate equipment or workflow issues

• Train, mentor, and support associates to develop skills and maintain performance

• Monitor adherence to safety, handling, and inventory protocols

• Collaborate with management to implement process improvements

• Maintain documentation of fulfillment, inventory, and team performance metrics

What You’ll Do

• Lead a team of fulfillment associates to deliver high-quality, accurate shipments

• Drive accountability, attention to detail, and efficiency at both workstation and team levels

• Ensure daily and weekly order fulfillment targets are met without compromising quality

• Develop team members’ skills through coaching, training, and feedback

• Support continuous improvement initiatives to enhance efficiency and reduce errors

• Serve as the escalation point for inventory, safety, or operational issues

• Represent U.S. manufacturing and fulfillment standards through leadership, attention to detail, and process consistency

What You’ll Bring

• Strong leadership and team management experience, preferably in warehouse, fulfillment, or manufacturing operations

• Hands-on familiarity with shipping, receiving, inventory control, and order fulfillment processes

• Experience in major shipping platforms including UPS, and FedEX, DHL and international shipping proficiency.

• Commitment to safety, quality, and operational compliance

• Excellent communication, coaching, and problem-solving skills

• Familiarity with Lean Manufacturing principles, 5S methodology, and continuous improvement techniques

• Ability to stand, observe, and support operations for extended periods

Requirements

Required:

• High school diploma or GED

• Prior experience leading or supervising a team

• Strong understanding of warehouse operations and inventory management

• Reliable attendance and punctuality

• Ability to lift up to 50 lbs and work in a warehouse environment

Preferred:

• Experience with order fulfillment or logistics in a manufacturing or e-commerce setting

• Experience in major Shipping Portals. UPS, FEDEX, DHL

• Experience in International Shipping.

• Dangerous goods shipping certification. Major plus.

• Familiarity with SOPs, Warehouse Management Systems (WMS), and shipping protocols

• Previous supervisory or coaching experience in a fulfillment environment

What You’ll Gain

• Leadership experience in a growing U.S.-based manufacturing operation

• Opportunity to shape team performance and uphold high-quality fulfillment standards

• Exposure to advanced manufacturing processes and operational best practices

• Stable work with clear expectations, measurable goals, and a culture of accountability

• Skill development in leadership, inventory management, and warehouse operations

Benefits

Compensation & Benefits

• Competitive hourly/salary rate based on experience

• Comprehensive benefits including medical, dental, and vision

• 401(k) and Paid Time Off (PTO)

• Employee product discounts

Work Environment & Physical Requirements
This role is performed in a warehouse and manufacturing environment. Supervisors are expected to be hands-on and actively support the team while ensuring adherence to safety, quality, and operational protocols.

• Ability to stand or sit for extended periods

• Ability to perform hands-on observations and support repetitive tasks as needed

• Ability to lift up to 50 lbs

• Ability to work in a warehouse environment with moderate noise levels

About Us
Unusual Machines is a U.S.-based drone and drone parts company focused on the small and FPV drone market, including Rotor Riot and Fat Shark brands. We are expanding into enterprise and defense applications while maintaining the high standards of U.S.-based manufacturing, craftsmanship, and innovation.

We are an equal opportunity employer and participate in E-Verify.