Dispatcher

Job Description

Job Description

Dependable Service Plumbing & Air has proudly served the greater Grand Strand since 2003. As a locally owned and operated company, our team is committed to providing high quality plumbing and HVAC solutions for both residential and commercial clients, delivered with an unmatched level of workmanship and professionalism. We believe that great service starts with great people!

We are also excited to announce that Dependable Service Plumbing & Air will be expanding with a brand-new, second location on Highway 544! This growth means even more opportunities for our team and continued stability for our employees. As our company continues to expand, we are seeking a Dispatcher to join our growing team!

Pay Rate: $19.00 - $21.00 per hour

Work Hours: Monday - Friday, 7:30 a.m. - 4:30 p.m. will include some weeknights, some weekends, and some holidays.

Position Summary: The Dispatcher is responsible for efficiently scheduling and dispatching Service Technicians for service calls, maintenance, and repairs while ensuring a high level of customer service and operational efficiency. This role requires strong attention to detail, the ability to make quick decisions in a fast-paced environment, and excellent communication skills to coordinate between customers and technicians.

Essential Functions:
• Schedule, coordinate, and dispatch technicians efficiently for service calls and maintenance appointments
• Maintain and manage the daily dispatch board, technician schedules, and technicians on-call rotation
• Partner with the Install Coordinator to schedule, manage, and execute upcoming installation jobs
• Communicate schedule updates, delays, and priority changes in real time.
• Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
• Communicate job details, updates, and follow-up information with technicians and customers
• Monitor pending work, parts status, and customer follow-ups to ensure timely completion of services
• Maintain accurate customer accounts, service records, invoices, and database information
• Process service-related paperwork, including warranties, work orders, proposals, and billing documentation
• Coordinate with warehouse, accounting, and management teams to support daily operations
• Perform customer satisfaction follow-up calls and assist in resolving customer concerns
• Forecast workload and support operational efficiency through proactive scheduling and coordination
• Promote a positive company image through exceptional customer service and communication
• Assist with inbound calls and provide support to office staff as needed

Qualifications:
• High school diploma or equivalent required
• Minimum of 1-2 years of experience in dispatching, scheduling, customer service, or a related field preferred
• Strong customer service and professional phone etiquette skills
• Excellent verbal and written communication skills
• Ability to multi-task and manage a high-volume workload in a fast-paced environment
• Strong organizational, time management, and attention-to-detail skills
• Proficient computer and data entry skills, including experience with multi-line phone systems
• Geographical knowledge of the service area and/or map reading skill preferred
• Knowledge of HVAC and/or Plumbing industry terminology and practices is a plus
• Self-motivated, dependable, adaptable, and able to work independently
• Demonstrates empathy, professionalism, and a team-oriented attitude

Why join the Dependable Service Team?
• Competitive Pay based on experience
• Great reputation built around a loyal customer base
• 401(k) with Company match
• Medical Reimbursement
• Paid Vacation
• Paid Holidays

If YOU have a great attitude, a strong work ethic and are someone who takes pride in the
work you do, then we want to hear from YOU!

Candidates will be required to pass a background check.