Fitness Coach - Arnold (Greater Annapolis)

We are seeking a Fitness Coach to deliver excellent services to all members, guests, and program participants at the Y center. Position Summary Under the supervision of the Fitness Director, or other assigned associate, the Fitness Coach is responsible for delivering excellent services to all members, guests, and program participants. The primary function of the Fitness Coach is to highly engage with members, guests, and program participants, including fitness appointments, general member use, member services/events, and providing a safe environment. Essential Functions Provide excellent services to members, guests, and program participants in the Y center, on the phone, and through email exchange. Through engagement, build meaningful relationships with members, guests, and program participants with positive and solution‑driven interaction. Regularly circulate through the fitness center(s) greeting, interacting, and supporting member use, including enforcing guidelines and policies, offering support and suggestions, or giving general support and encouragement while being sensitive and patient with members’ different needs. Conduct high‑quality and highly engaged fitness appointments for members to be better educated and establish good workout habits. Coach and encourage members to meet their wellness goals. Monitor, clean, and inspect equipment regularly; report any challenges or concerns. Adhere to and enforce all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction. Focus on quality experiences and engagement within programs, services, and activities. Promote a professional image and maintain a clean and safe environment at all times. Attend and actively participate in all meetings as assigned. Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility, and adhere to the YCM Code of Conduct. Communicate the Y mission and objectives to the community. Assist in all other areas as assigned. YMCA Competencies Mission Advancement: Models and teaches the Y's values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund‑raising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high‑quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non‑threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up‑to‑date knowledge and skills in technology. Qualifications Ability to be an effective communicator. Prior fitness knowledge or equivalent experience. Proficient computer skills. Current CPR/AED/O2/First Aid certification (or within 30 days of hire). Flexible schedule, days, nights, and weekends. An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements for the position. These may include a background check, drug test, driver’s license record, CPS, and/or criminal background check. Additional driver’s license check, CPS, criminal background check, alcohol and/or drug testing may be required to be processed in the future in order to meet and maintain the minimum requirements of this position. Physical Demands Will be required to walk, stand, kneel, stoop, push, and lift up to 50 pounds. While performing duties the employee may occasionally work in the outside weather conditions, and is exposed to wet, cold and/or humid conditions. Continuous operations requiring attention to detail and multi‑tasking. Will be exposed to cleaning supplies. Must be able to stand or sit for long periods of time. Must be physically able to successfully complete required certifications. The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti‑racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. #J-18808-Ljbffr The Y in Central Maryland