Tier 2 Support Specialist
Virtual Vocations Inc
Supporting Drone as First Responder operations, the full-time Tier 2 Support Specialist will manage a high volume of customer support cases, troubleshoot hardware and software issues, and ensure timely resolution while working remotely. Key responsibilities Own day-to-day Tier 2 support cases for active DFR customers across various communication channels Troubleshoot DFR issues related to drones, docks, and firmware, following established workflows Assist with deployment and installation-related inquiries while coordinating with internal teams Required qualifications 3+ years of experience in support, help desk, or drone operations in a hardware and software environment Hands-on familiarity with systems used in DFR environments, including drones and related support tooling Working knowledge of networking and infrastructure fundamentals relevant to deployment support Experience managing escalations and collaborating across multiple teams Familiarity with public safety technology environments and FAA Part 107 requirements is preferred
Vacancy posted 3 days ago
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