Spa Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Relocation bonus
• Training & development
• Wellness resources

Hand & Stone Massage and Facial Spa in Hollywood, Florida is seeking an experienced, results-driven Spa Manager to grow membership and sales, strengthen operations, recruit and develop a high-performing team, and take ownership of the spas success.

This is a full-time, in-person leadership role based in Hollywood. You will be part of a growing multi-location organization with additional Hand & Stone spas in Weston/Davie and Sunrise-Sawgrass , providing broader support and future growth opportunities.

Experience with Hand & Stone, Massage Envy, or another membership-based spa, fitness, wellness, salon, or high-volume retail business is strongly preferred.

Compensation and Benefits

$60,000$70,000 base salary , based on experience
$10,000$15,000 annual performance bonus opportunity
Paid time off
Employer-sponsored 401(k) with employer matching
Complimentary monthly massage or facial
Employee discounts on services and retail products
Management training and leadership support
Growth opportunities within our multi-location organization

Key Responsibilities

Drive membership sales, conversion, retention, and net membership growth
Reduce cancellations through effective follow-up and retention strategies
Coach the front desk team on consultations, objection handling, and closing
Increase service, retail, enhancement, gift card, and package sales
Review daily, weekly, and monthly performance and hold the team accountable
Oversee daily spa operations, staffing, schedules, payroll, and labor productivity
Maximize Massage Therapist and Esthetician schedule utilization
Monitor prebooking, repeat visits, average ticket, retail, and guest retention
Maintain strong inventory, cash-handling, opening, and closing controls
Resolve guest concerns promptly and professionally
Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
Train, coach, and develop team members and emerging leaders
Address poor performance, attendance, and policy violations promptly
Build a positive, professional, accountable, and sales-focused culture
Lead by example and remain visible during peak business hours

What Success Looks Like

Consistent membership and net membership growth
Improved conversion, retention, prebooking, and average ticket
Productive provider schedules with minimal open appointment time
A reliable, well-trained, and accountable team
Proactive recruiting and strong employee retention
Controlled payroll, inventory, and operating expenses
High guest satisfaction and strong online reviews
Accurate reporting, clear communication, and consistent follow-through

Qualifications

Minimum of three years of management experience in a sales-driven business preferred
Proven success growing memberships, sales, conversion, or client retention
Experience managing and developing a team of approximately 2540+ employees
Experience with recruiting, scheduling, payroll, inventory, and performance management
Strong leadership, coaching, accountability, and conflict-resolution skills
Comfortable reviewing reports and using data to make business decisions
Strong organization, communication, and follow-through
Microsoft Office proficiency
Zenoti experience is a strong plus
Bilingual English and Spanish is a plus

Schedule Requirements

Applicants must be available based on business needs, including evenings, weekends, peak appointment periods, and some holidays .

This is not a Monday-through-Friday office role. Leadership visibility during the spas busiest periods is essential.

Apply today and include a measurable example of how you increased membership, sales, conversion, retention, or operational performance in a previous role.