Experienced Customer Support Specialist

Position Overview At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services (BGS), Distribution Business, is looking for an Experienced Customer Support Specialist to join our team in Chandler, AZ. Position Responsibilities Reviews of customer purchase orders to assess requirements. Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management. Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame. Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input. Performs research in SAP (ERP) to potentially resolve order issues. Reviews and actions open orders that are pending resolution. For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders. Monitors / Expedites orders with high complexity and urgency. Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection. Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc. Performs other duties and responsibilities as assigned or required. Basic Qualifications 5 or more years of related work experience Experience in Program Management and/or Customer Support Strong problem‑solving skills Ability to manage multiple and competing priorities Experience in all MS Office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports. Preferred Qualifications Experience in aerospace hardware sales Knowledge of the aerospace/aviation industry Outstanding communication skills, verbal and written Proficiency in numeric reasoning and mathematical skills Excellent communication skills, both written and verbal Ability to work in a very fast‑paced environment with a high degree of accuracy Export Control Requirements This position must meet U.S. export control compliance requirements. A “U.S. Person” is defined by 22 C.F.R. § 120.15 or § 120.62 and includes U.S. Citizen, lawful permanent resident, refugee, or asylee (or U.S. National). This US based position requires a U.S. Person. Other Information Applications for this position will be accepted until Jun. 13, 2026. Relocation assistance is not a negotiable benefit for this position. Employer will not sponsor applicants for employment visa status. Shift: 1st shift. Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. #J-18808-Ljbffr Boeing