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Customer Service Team Lead - Mentorship & KPI Focus

Genesco

Genesco in Nashville, TN is looking for a Customer Service Team Lead to manage team performance and enhance service levels. You will coach and develop a customer-oriented team while collaborating with management to foster a positive environment. The ideal candidate will have strong interpersonal, communication, and time management skills, along with at least 1 year of Team Lead experience or internal experience as a Customer Service Specialist. This role is crucial in ensuring high-quality customer service and achieving performance metrics. #J-18808-Ljbffr Genesco

Vacancy posted 5 days ago
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