Customer Relations Representative - State Farm Agent Team Member

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Benefits: Simple IRA, hiring bonus, bonus based on performance, competitive salary, flexible schedule, opportunity for advancement, paid time off, training & development

About Our Agency: Our agency has a strong legacy, with one office established in 2000 and a second location opened in 2017. Today, we're a team of seven, and I originally got my start in the industry working for another State Farm agent. Community involvement is a big part of who we are, and we look for team members who share that same spirit of connection and service. We foster a family-first culture where supporting one another comes naturally, and we offer a variety of unique perks—like an extra hour of time off for life policies, $25 for every Google review, quarterly and monthly bonuses, and plenty of fun promotions throughout the year. If you're looking for a career where family comes first, hard work is recognized, and growth is supported, this could be the right fit for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Todd Main - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $55,000.00 - $65,000.00 per year

Looking for the Skills and Confidence to Run a Business in the Future?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Palmdale AND Lancaster CA.
• Additional languages spoken: Spanish

We Look Forward to Speaking With You!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.