Director, Customer Support
Full-time
Calendly
Summary The Director, Customer Support is a senior leader responsible for shaping and executing the vision, strategy, and operations of the customer support function. This individual oversees all aspects of customer support delivery, ensuring an exceptional, consistent, and scalable customer experience. The Director leads and develops high-performing teams, partners cross-functionally with Customer Success, Product, and Engineering, and uses data to drive continual improvement in support processes, customer satisfaction, and operational efficiency. Key Responsibilities Develop and execute a customer support strategy aligned with company goals, prioritizing customer satisfaction, retention, a...
Vacancy posted 10 days ago
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