Collections Analyst

Join a growing, financially stable organization as a Collections Analyst, where you'll be responsible for managing customer accounts, resolving billing discrepancies, reducing past-due balances, and ensuring timely payments. You'll work closely with customers and internal teams to investigate issues, reconcile accounts, process invoices, resolve chargebacks, and deliver accurate reporting. We're looking for someone with collections or billing experience, strong Excel skills, and a commitment to accuracy and customer service.

This opportunity offers more than just a job—it provides a supportive team culture, flexible start times, and opportunities for career growth into senior-level analyst roles. Employees enjoy regular company-sponsored events, work-life balance options, and the stability of a billion dollar organization that values collaboration, development, and long-term success.

Job Description

The Collections Analyst manages a high-volume billing and collections portfolio, ensuring timely customer payments, accurate invoicing, and clean accounts receivable records. This role combines customer contact, detailed financial analysis, and cross-functional collaboration to reduce past-due balances, resolve billing issues, and support continuous process improvements.

Responsibilities

• Contact customers by phone and email to secure timely payments, discuss outstanding balances, and resolve concerns in a professional and service-oriented manner.

• Investigate billing discrepancies, identify root causes, and correct errors to ensure accurate and compliant invoices.

• Manage a portfolio of customer accounts by proactively reducing past-due balances and maintaining current account status.

• Identify and resolve cash application errors, ensuring payments are applied accurately and promptly to customer accounts.

• Investigate and resolve chargeback deductions, working with internal stakeholders and customers to validate, dispute, or correct charges.

• Issue and distribute invoices accurately and on schedule, ensuring all supporting documentation is complete.

• Process new contracts and sales into the billing system, verifying that terms, pricing, and customer information are correctly captured.

• Collaborate with other departments, including sales, finance, and operations, to ensure billing accuracy and resolve account issues.

• Address customer complaints and questions related to invoices, payments, and account status, providing clear explanations and timely resolutions.

• Maintain accurate records of accounts receivable and related transactions, ensuring data integrity within billing and accounting systems.

• Assist with customer account reconciliations, identifying discrepancies and working with customers and internal teams to resolve them.

• Prepare and present analytical reports on collections, billing performance, and account status to support decision-making and process improvements.

• Support monthly and quarterly audits by providing documentation, explaining account activity, and resolving issues or discrepancies identified during reviews.

• Participate in special projects and contribute to process improvement initiatives aimed at enhancing billing, collections, and cash application efficiency.

• Demonstrate a proactive, results-oriented approach to completing tasks and meeting deadlines in a high-volume environment.

Essential Skills

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent relevant work experience.

• At least 3 years of billing experience in a high-volume environment.

• Strong accounting knowledge, including accounts receivable, accounts payable, reconciliation, and general bookkeeping principles.

• Proficiency with billing systems and invoicing processes, including issuing invoices and processing new contracts and sales.

• Intermediate to advanced Microsoft Excel skills, including use of formulas for analysis and reporting.

• Experience in collections, including contacting customers, negotiating payment arrangements, and reducing past-due balances.

• Ability to investigate and resolve billing discrepancies, cash application errors, and chargeback deductions.

• High level of accuracy and attention to detail when handling financial data and transactions.

• Strong data entry skills with a focus on speed, accuracy, and completeness.

• Effective verbal and written communication skills for interacting with customers and internal stakeholders.

• Proven ability to manage multiple priorities and deadlines in a fast-paced, high-volume setting.

• Demonstrated willingness to take ownership of tasks and see work through to completion.

Additional Skills & Qualifications

• Experience supporting monthly and quarterly audits, including preparing documentation and resolving issues.

• Background in preparing and presenting analytical reports related to billing, collections, or accounts receivable.

• Prior exposure to corporate accounting or finance environments.

• Ability to collaborate effectively with cross-functional teams to improve billing accuracy and customer experience.

• Strong problem-solving skills and a continuous improvement mindset.

• Comfort working with financial systems and learning new software tools as needed.

Job Type & Location

This is a Contract to Hire position based out of Saint Louis, MO.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Jul 21, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.