Experienced Floor Manager for busy Midtown Bar & Restaurant

Busy Bar & Restaurant is seeking an experienced and driven Floor Manager to support our General Manager and play a key leadership role in daily operations. This is a hands-on position for someone who thrives in a fast-paced, high-volume New York City environment and takes pride in creating exceptional guest experiences.

We are looking for a hospitality professional who shows up every day ready to ensure the restaurant is fully set up for success-leading by example and acting as the face of the floor during service.

Key Responsibilities

• Oversee all front-of-house operations under the guidance of the General Manager

• Act as the primary floor presence, ensuring service standards are executed at the highest level

• Conduct daily walkthroughs to inspect the restaurant's readiness, cleanliness, and overall presentation

• Ensure the upkeep and maintenance of all FOH/BOH areas, equipment, and facilities

• Supervise staff performance, providing real-time coaching, direction, and support

• Guide, train, and motivate service staff while maintaining strong floor awareness

• Monitor guest flow and proactively address bottlenecks or service gaps

• Personally oversee and engage with VIP tables and key guests

• Anticipate guest needs and build relationships with regulars, VIPs, and new clientele

• Oversee and manage comp and void reporting

• Oversee tip reporting and ensure accuracy and compliance

• Ensure all service areas are fully stocked with necessary supplies (tableware, glassware, linens, etc.)

• Maintain clear communication with the kitchen regarding pacing, guest needs, and service quality

• Foster a positive, professional, and team-oriented work environment

Qualifications

• 5+ years of relevant experience in high-volume, highly rated NYC restaurants preferred

• Strong leadership presence with a hands-on, proactive approach

• Excellent communication and problem-solving skills

• Ability to remain calm and effective under pressure

• Experience with Toast POS, OpenTable, and Microsoft Office

• Strong understanding of NYC hospitality standards, DOH compliance, and labor practices

• Availability to work nights, weekends, and holidays

• Event planning experience is a plus

What We Offer

• Opportunity to help build and shape a growing Midtown restaurant

• Collaborative environment with passionate hospitality and culinary professionals

• Competitive compensation based on experience