Customer Account Support Specialist

Job Description

Job Description

The Customer Account Support Specialist oversees and supports external customer accounts by fostering strong customer connections and advocating for internal processes ensuring customer success and satisfaction. A Customer Account Support Specialist will collaborate closely with internal teams, support customer critical needs, interfacing and building relations with external customers, and providing support to the Program Management team. The ideal candidate will have a strong background in customer service, order processing, manufacturing, and light marketing.

Duties/Responsibilities:

• Serve as the primary point of contact for clients and internal leadership, managing communication, expectations, and project status using tools, templates, and regular meetings.
• Build and maintain strong client relationships, acting as a strategic partner to understand business goals and drive client satisfaction, retention, and organic growth.
• Supporting the sales team, managing customer relationships, and ensuring smooth order fulfillment
• Collaborate with internal teams, Field Sales, Marketing Team, Operations, Planning and Engineering.
• Backlog management (integrate demand with Program Managers and Planning).
• Quote preparation, order processing, and purchase order review.
• Identify and respond to issues that may affect delivery commitments.
• Resolve/elevate specific customer issues by informing the appropriate management and notify the customer upon resolution.
• Manage customer(s) portals and scorecards for customers.
• Will be required to perform other duties as requested, directed or assigned.

Requirements:

• Bachelors/Associate 's degree or equivalent with a minimum of 1-year related experience in customer service/marketing or equivalent combination of education and experience.
• Knowledge of various order entry and MRP systems.
• Communication: Highly communicative, able to handle all customer inquiries efficiently, and keeps internal teams informed.
• Customer-Focused: Handles customer inquiries with care and professionalism, ensuring customer satisfaction at all times.
• Detail-oriented with keen business acumen.
• Comfort with a face-paced environment and managing multiple work streams.
• Knowledge of commercial, and aerospace/defense customers and product offering desirable.

Amphenol offers a competitive salary and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20). Amphenol is a proud Equal Opportunity Employer as to all protected groups, including Individuals with Disabilities and Protected Veterans. For consideration for this position, please apply online to: APC960

Amphenol is a proud Equal Opportunity Employer as to all protected groups, including Individuals with Disabilities and Protected Veterans.