Cafeteria Worker

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The Cafeteria Worker is responsible for providing excellent customer service while preparing, serving, and displaying food in a safe and sanitary manner. This role supports daily cafeteria operations by maintaining food quality, stocking supplies, operating a cash register, and ensuring a clean and welcoming dining environment. The Cafeteria Worker follows all food safety, sanitation, and organizational standards while contributing to an efficient and positive customer experience.

Qualifications

Job Description

Essential Responsibilities

• Prepare, portion, and serve food and beverages according to established recipes, production schedules, and department standards.
• Provide courteous and professional customer service to patients, visitors, and staff.
• Operate cash register and food service equipment accurately and efficiently.
• Stock and replenish food, beverages, condiments, utensils, and supplies throughout service periods.
• Maintain attractive food displays and ensure products are properly labeled and presented.
• Follow all food safety, sanitation, and infection prevention procedures.
• Clean and sanitize workstations, equipment, serving areas, dining rooms, and storage areas.
• Monitor food temperatures and document required food safety records.
• Assist with receiving, storing, and rotating food and supplies using proper inventory practices.
• Transport food, supplies, and equipment as needed.
• Dispose of waste properly and maintain a clean, organized work environment.
• Work collaboratively with team members to ensure efficient cafeteria operations and customer satisfaction.
• Follow departmental policies, safety procedures, and regulatory requirements.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous food service, cafeteria, restaurant, retail, or customer service experience preferred.
• Basic cash handling, mathematics; addition, subtraction, multiplication, and division and point-of-sale experience preferred.
• Ability to communicate effectively and provide excellent customer service.
• Ability to follow verbal and written instructions.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of food safety and sanitation practices preferred.
• Ability to stand for extended periods and perform repetitive tasks.
• Ability to lift, carry, push, and pull up to departmental requirements.

Knowledge, Skills, and Abilities

• Strong customer service, communication and interpersonal skills.
• Attention to detail and commitment to quality.
• Ability to work independently and as part of a team.
• Ability to maintain a clean, safe, and organized work environment.
• Dependable attendance and punctuality.
• Flexibility to work varying shifts, weekends, and holidays as needed.

Working Conditions

• Frequent standing 100%, walking, stooping, bending, lifting, and reaching.
• Exposure to hot and cold temperatures, food preparation equipment, and cleaning chemicals.
• Fast-paced food service environment requiring frequent interaction with customers and staff.

Part-Time, 20 Hours per Week
Shift: 6:00 a.m. - 11:00 a.m.
Days: Monday - Thursday

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (100%)
• Walking Frequently (40-50%)
• Lifting Occasionally (10lbs)
• Carrying Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Feeling Constantly (67-100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

273 Charles Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$17.71 - $24.28/Hourly

Grade
2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.