Dental Office Assistant

ADT Rockford is looking for a Front Office Assistant to join our team. Dental front office experience preferred. Working Schedule: Mon‑Thurs 7:30 am‑5 pm, Friday schedule varies with minimum 4 hours. More About The Role Greet and welcome patients as they enter the office to create a great first impression of our team. Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records. Schedule and confirm appointments for multiple providers in the office. File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage. Post insurance and patient payments and process accounts receivables. Review treatment plan fees and payment options with patients. Partner with the providers and team to implement Heartland Dental systems to optimize office potential. What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO. Front‑loaded education and training, providing you the opportunity to develop to your full potential. Opportunity to be a part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential. Access to on-demand Daily Pay. Minimum Qualifications Experience working in a fast‑paced and customer‑centric environment. Excellent communication and organizational skills. Will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training will be required to protect PHI and maintain safeguards. Preferred Experience 1+ years of experience in a dental or medical setting. 1+ years of experience with insurance billing and accounts receivable. Dentrix or other dental software experience. Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual training sessions (or in‑person) periodically throughout the year. TB test required for all new hires in dental office positions; not applicable in FL and TN. At Heartland Dental, we’re committed to living our core values that promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr