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IT Service Desk Lead: SLA-Driven Support & Mentorship

Helix Electric

Helix Electric is seeking a proactive Service Desk Supervisor to lead our IT service desk team in delivering high-quality technical support. You will be responsible for supervising operations, managing support staff, and ensuring timely incident resolution in alignment with SLAs. The ideal candidate must demonstrate excellent communication skills, proficiency with support tools, and familiarity with Azure AD and networking basics. Helix Electric offers a comprehensive benefits package including medical, dental, vision plans and more. #J-18808-Ljbffr Helix Electric

Vacancy posted 1 day ago
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