IT Service Desk Lead: SLA-Driven Support & Mentorship
Helix Electric
Helix Electric is seeking a proactive Service Desk Supervisor to lead our IT service desk team in delivering high-quality technical support. You will be responsible for supervising operations, managing support staff, and ensuring timely incident resolution in alignment with SLAs. The ideal candidate must demonstrate excellent communication skills, proficiency with support tools, and familiarity with Azure AD and networking basics. Helix Electric offers a comprehensive benefits package including medical, dental, vision plans and more. #J-18808-Ljbffr Helix Electric
- XiFin is seeking a Director, Technical Support Engineering in San Diego, CA. This leadership role involves overseeing technical support for XiFin’s SaaS-based health technology platforms, driving operational improvements, and ensuring customer satisfaction. The ideal candidate...Suggested
$70k - $85k
Technical Support Engineer Arena Family of Companies... ...are the kind of IT professional who... ...learning new tools and AI‑driven workflows, this... ...where customer service, follow‑through, and... ...you will own Service desk and end‑user... ...Desk requests within SLA Provide support by...SuggestedFull timeWork at officeLocal areaDay shift$88k - $130k
...guiding a team of Desktop Engineers and Support Analysts while driving modernization... ...or EUC roles. 2+ years in a technical lead or mentorship capacity. Deep experience with modern endpoint... ...with Conditional Access, identity‑driven security, and Zero Trust concepts. Familiarity...SuggestedFull timeTemporary workPart time- Acadia Pharmaceuticals in San Diego is seeking a Senior IT Service Desk Analyst to provide advanced technical support to the Executive Leadership Team. This role involves troubleshooting complex issues, ensuring effective service desk operations, and supporting IT projects...Suggested
- ...work at a very fast pace! We are looking to hire an experienced IT engineer to manage our company's computer systems. IT Engineer... ...employees and working at odd hours as needed. Highly motivated, driven, can work independently, and with good work ethics. #J-18808-...SuggestedOdd job
- ...Onsite Support Engineer I Company: Path Forward IT Location: San Diego, CA About the... ...ticket queues, and ensures service level agreements (SLAs)... ...they need. Our work is driven by urgency, empathy, and... ...support, and structure of a leading national IT services...Local areaRemote workShift work
$120k - $140k
.... Position Overview The Fleet Support Engineer will contribute to Naval... ...architecture and requirements-driven design efforts by translating... ...of engineers, scientists, and IT specialists to integrate... ...experience with ACS (Afloat Core Services) and U.S. Navy shipboard networks...Contract workWork at officeFlexible hours$28.92 - $43.38 per hour
...Qualcomm Technologies, Inc. Engineering Services Group, Engineering Services Group Support Engineering General Summary The Qualcomm Self-Driving Team is looking... .... Fluent in English written and spoken. Self-driven. Principal Duties and Responsibilities Work as part...Hourly payWork experience placementWeekend work$102k - $153k
...YOUR ROLE As a Call Center and Infrastructure Software Support Manager on our team, you'll oversee our support operations... .... Assistthe team in resolving challenging customer service issues, including review of SLA violations, escalations, and related tasks. Monitor team...Temporary workWork experience placementRemote workHome officeFlexible hours- ...Key Management (EKM) events to support security and incident response... ...APIs, webhooks, and event‑driven architectures. Develop and maintain... ...across engineering, IT, and security teams. Preferred... ...tooling through automation, self‑service, and usability improvements. Minimum...Work experience placementWork from home
$116.8k - $175.2k
...Information Technology Group IT EngineeringGeneral Summary:Qualcomm... ...infrastructure and services with stability, sustainability... ...levels, from enterprise solution support and associated architecture.Opening... ...for taking risks.Data-driven: You understand why decisions...Work experience placementLocal areaWork from homeShift work$78k - $115k
...investment worldwide, our services are in great demand. We invite... ...We're one global team driven by our common purpose to deliver... ...seeking an experienced IT Specialist II - PMIS to support the San Diego County... ...both a Project Optimization Lead and Senior Project...For contractorsLocal areaWorldwideFlexible hours$23.63 - $29.21 per hour
...The Information Technology (IT) IT Technician is responsible for supporting all departments and locations of the... ...• Communicating with IT Technical services for network access and connectivity... ...effective use of time), and is results driven. Develops practical strategies to...Weekend workAfternoon shift$27 - $30 per hour
...IT Service Desk Technician Guild Mortgage Company, closing loans and opening doors since 1... ...position is 90% telephone and remote tool support. On occasion the Help Desk team... ...simultaneously in a fast-paced, deadline-driven environment. Ability to document work...Minimum wageWork at officeLocal areaRemote workNight shift$135k - $160k
...Senior Customer and Technical Support Manager San Diego, CA The Senior Customer and Technical Support Manager plays a critical role in enabling commercial success by delivering exceptional technical support, scalable training programs, and a consistent, high-quality...Full time$70k - $90k
...approach that defines our unique character. We are seeking a proactive and experienced Service Desk Supervisor to lead our IT service desk team in delivering high-quality technical support to end users. The ideal candidate will be responsible for overseeing day-to-day...Work experience placementRemote work$140k - $185k
...Marketing, and Customer Success to deliver value-driven solutions that accelerate customer... ...key decision-makers, from engineering leads to executive stakeholders. Collaborate... ...environment. Our people-first culture and global support system, including the remote work option...Temporary workWork at officeLocal areaRemote workFlexible hours2 days per week- ...IT Infrastructure Manager This position... ...direction and support for IT solutions that... ...including AI-enabled services, automation platforms... ...Manager Help Desk Supervisor Systems... ...& Scope Lead IT Infrastructure Department... ...; is self-driven to meet or exceed objectives...Work experience placement
$166k - $221.6k
...process. Director, Technical Support Engineering Full Time... ...automation, and data-driven solutions. We are... ...Technical Support Director to lead our technical support... ..., and continuous service improvement across XiFin... ...Engineering, Healthcare IT, or related field, or equivalent...Full timeFlexible hours- ...is a San Diego based Managed Service Provider supporting small to mid sized businesses. We are hiring an IT Support Specialist Level 2 to... ...with senior engineers and team leads. Responsibilities Provide... ...technicians and resolve issues to meet SLA requirements. Accurately...Work at officeRemote work
- ...A support services firm in California is currently seeking a full time Tier I Support Engineer. The ideal candidate should have a minimum of 2 years of extensive hands-on experience with desktop support, including O365 and strong client-facing skills. Responsibilities...Full timeRemote work
- ...interdisciplinary coordination, ensuring excellence and code compliance. Lead client-facing engagements as a trusted advisor, including... ...Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to effectively...Work at officeWork from home
- ...Payroc is looking for a Technical Support Manager to oversee the PayrocPOS support operations in San Diego, California. The ideal candidate... ...the technical support team, ensure timely and high-quality service delivery, and collaborate across departments for customer...
- Database Developer Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms: W2, 1099 Corp-Corp or 3rd Parties: Yes Location - San Diego, CA Role/Responsibilities: ~4+ years of PL/SQL Development with UNIX/Shell...
- ...Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service... ...corrective actions for technical issues identified during customer support, field activities, or Service Center operations. -?...
- ...As a Technical Support Engineer, you will work within a Product Delivery Team fused with UX... ...with BAs, product managers and tech teams to lead the Product Design Maintain quality of the... ...’s Degree, or 4+ years of hands-on IT experience Skills Programming experience developing...
$85k - $110k
...Domain GSSE provides direct support to mission planning, execution... ...systems/software/devices in serviceable condition with Level I and Level... ...production. Serve as Help Desk Tier 1-3 support for tactical... ...geographically dispersed teams and leading training efforts. Experience...Local area- ...Job Title: Technical Support Engineer - Integrations Location:San Diego, CA Onsite: This position will also require onsite... ...Troubleshooting (e.g. Office 365, Exchange ) Knowledge on Web Services (SOAP, REST) Working knowledge on Network troubleshooting...Work at office
- ...provides comprehensive IT solutions, enabling businesses... ...the partnership of two leading Mitel dealers in... ..., monitoring, and 24/7 support. With locations in San... ...ProTelesis ensures expert services backed by robust... ...Collaborate with the help desk team to resolve trouble...Casual workRemote work
- ...Job Description: Technical Support Engineer - UX San Diego, CA (Hybrid) Duration: 12+ months What you get to do... ...help customers. Personal commitment to quality and customer service. Frontend browser debugging experience required. In addition...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Lead: SLA-Driven Support & Mentorship. Be the first to apply!
- it risk analyst San Diego, CA
- IT account executive San Diego, CA
- IT network San Diego, CA
- information technology application specialist San Diego, CA
- information technology and services consultant San Diego, CA
- IT governance analyst San Diego, CA
- intern IT San Diego, CA
- information technology graduate San Diego, CA
- entry level IT tech San Diego, CA
- entry-level information technology San Diego, CA

